Senior Consumer Lending Administrator Shawbrook Consumer Group Brentwood / Glasgow , GB Publish ...

The role involves working as part of a team to ensure the timely and accurate processing of Loan Applications, including direct communication with introducers and customers via telephone and correspondence, while adhering to established processes and procedures.

Deputising/ People/ Teamwork

• Deputise for Team Leaders
• Support Team Leader with BAU, projects, and changes
• Assist in managing workloads and SLAs, including reporting on volumes and SLAs
• Delegate and allocate work
• Serve as a point of referral and escalation
• Facilitate team discussions with effective communication
• Assist with BAU work activities
• Buddy new starters

Consumer Admin Subject Matter Expert

• Be SME in Consumer admin operations, processes, and systems
• Keep knowledge and skills up to date to maintain SME status

Training/ Coaching/ Quality Control

• Support training and onboarding of new starters
• Provide coaching to existing team members
• Conduct quality control checks, record results, and provide feedback
• Support ongoing training and quality improvement

Planning/ Organisation

• Assist in daily team organization, prioritization, and work assignment
• Support change management within the team
• Help set up and train new starters
• Support scheduling and additional training plans

Regulatory

• Maintain knowledge of Shawbrook and industry policies, processes, and products
• Support team compliance with regulatory requirements

Customer (internal & external)

• Monitor team performance to ensure service levels and quality
• Identify areas for improvement in customer journey and operational efficiency
• Develop relationships with Customers, Brokers, and Third Parties

Risk Controls and Compliance

• Communicate and escalate potential issues or risks promptly

The Person

• Proficient in Microsoft Office applications
• Experience in consumer lending and loan administration
• Experience working with brokers and third parties
• Strong regulatory knowledge (FCA, JMLSG, BCOBS)
• Ability to understand and follow documented processes
• Results-oriented with good analytical skills
• Attention to detail and confidence

The Opportunity

Shawbrook offers finance solutions across diverse customer segments, emphasizing a premium experience, flexibility, and innovation. We are committed to sustainable value creation, combining expertise with digital capabilities to deliver excellent customer experiences efficiently. We foster an innovative, agile culture that values employee engagement and diversity. If you're proactive, innovative, and collaborative, you'll thrive here.