Senior Complaints Insight Lead - Hybrid & Data-Driven

Capital One in the United Kingdom is seeking a Senior Complaints Insight Specialist to turn customer complaints into strategic opportunities. You will lead insight projects, spot trends with Operations, and craft data-driven narratives for stakeholders.

The role combines analytics with cross functional collaboration in a hybrid Nottingham setting. You will work with a specialist team, report to the Head of Complaints Strategy, and influence the complaints strategy while leveraging Google