Senior Client Inquiry & Audit Specialist

Senior Client Inquiry & Audit Specialist

The mission of Pega's Security and Compliance team is to make information security and compliance programmatic and cultural within Pega to support the enterprise and our clients. The team is responsible for assuring confidentiality, integrity, and availability of enterprise data and systems, as well as for ensuring the organization's compliance with the latest cybersecurity regulations.

What You'll Do at Pega:

• Manage audit engagements directly with our clients
• Respond to our clients' and prospects' inquiries regarding security, software development, data privacy, and other topics
• Work with the Sales team to ensure that information requests from clients and prospects are fulfilled timely
• Communicate regularly with subject matter experts within IT and in other business units to maintain a Knowledge Base of frequently-asked-questions
• Where appropriate, create documentation to support team efforts, including overviews, policies, and process diagrams
• Manage engagement with third party assessors to meet Pega compliance needs
• Assess and improve on quality of evidence to support certification and attestation audits such as ISO 27001, SOC2, PCI, etc.
• Update standard audit procedures to improve effectiveness and efficiency
• Serve as a trusted advisor in assisting control owners to adequately meet control objectives
• Develop a POA&M (plan of actions and milestones) with subject matter experts and stakeholders
• Escalate issues to management as required to drive remediation
• Successfully complete relevant industry certifications
• Contribute to the team's knowledge base and teach others, including presenting to groups of peers
• Create documentation and continuously ensure Pega's compliance with UK government requirements
• Meet ongoing governance and compliance needs as related to client inquiries and audits

Who You Are:

• You are confident and have a passion for the security and compliance industry. You are excited and committed to being an outstanding professional within the Cybersecurity and Compliance space.
• You are a strategic thinker with strong analytical assessment skills and ability to work collaboratively throughout the organization.
• You ensure project status transparency with meticulous reporting while leading and developing compliance initiatives.
• You are a self-starter who can work and produce with minimal supervision.
• Demonstrated experience working with technology, business, legal and sales teams.
• Outstanding written, verbal, presentation, and negotiation skills.

What You've Accomplished:

• Be able to obtain government clearances
• 4 years' experience in a software products, technology or services organizations; ideally including 2 years in compliance management, risk management, auditing, IT Security or similar regulatory programs
• Familiarity with Cloud, IT / Infrastructure principles and terminology
• Bachelor's or Master's in relevant technical or business-related disciplines
• Project management experience; ability to prioritize, multi-task, and perform effectively under pressure
• Operational experience working for a cloud service provider
• Familiarity with business continuity, data governance, cybersecurity, and testing standards
• Familiarity with a broad range of security and compliance concepts, frameworks, and standards
• Excellent organizational skills and written / oral communication skills
• Excellent relationship management skills and customer service mindset
• Skilled in addressing customers' inquiries regarding security, software development, data privacy, and other topics.
• Knowledge of UK government requirements

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Job ID: 22449

AI in Action - Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.

Culture - At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.

We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.

As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

Export Compliance - For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.

Accommodations - If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.

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