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Senior Client Experience Leader - Financial Services
Posted 1 day 1 hour ago by Citigroup Inc.
Permanent
Full Time
Other
Dublin, Dublin, Ireland
Job Description
Citi Dublin is seeking a Customer Service Senior Leader to drive people leadership, client experience and operational performance in a hybrid work environment. You will coach a team of Service Officers, manage staffing and workloads, and lead performance reviews and succession planning to deliver exceptional service.
Responsibilities include escalation handling, client relationship management, KPI monitoring, and process optimization with a focus on risk controls.
Citigroup Inc.
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