Senior Change & Training Consultant

Job Summary:

• Lead and manage change activities confidently across IT led transformation programmes, ensuring that all impacted stakeholders are engaged, supported, and prepared for change.
• Apply proven methods for each implementation type, using relevant approaches agreed within the Statements of Work.

Core Competencies

• Change leadership & delivery: Lead end to end change activities for complex transformation programmes, including change strategy, development of change & training plans, change impact assessment, change action plans, and execution of change activities against plan/SOW.
• Stakeholder management & influence: Build relationships, facilitate workshops, and secure alignment & buy in from senior stakeholders, delivery teams, and end users.
• Learning strategy & training delivery: Develop training strategy/plan, curriculum, and training needs analysis; track learning activities against the plan, deliver virtual, in person, and blended training.
• Communications & enablement content: Produce change communications that support adoption and sustained change.
• Measurement, reporting & risk management: Define and track KPIs, manage risks/issues, report progress, and drive continuous improvement through feedback and post implementation reviews.
• Digital enablement tools: Leverage change and training tools (e.g., Enable Now, WalkMe) and AI tooling to improve learning effectiveness, user adoption, and delivery efficiency.
• Natural curiosity to understand customer and programme context and purpose to ensure deliverables contribute to the required outcomes.

Supervisory Responsibilities

• Depending on the programme, may or may not have supervisory responsibility for other OCM professionals.

Duties/Responsibilities

• Act as a key member of the project team, working closely with client stakeholders to achieve the delivery of change initiatives.
• Apply the OCM methodology to manage and deliver change activities in line with programme objectives.
• Lead stakeholder engagement to ensure alignment and commitment across the organisation.
• Provide leadership and direction to change teams where required.
• Provide technical support for Change and Training tools (e.g., Enable Now, WalkMe).
• Share knowledge and best practices within the wider OCM team.
• Contribute to business development activities, responding to RFPs and participating in pre sales activities.
• Support continuous improvement with recommendations for enhancement or innovation.

Change Management Support

• Assist in developing and implementing change management strategies to drive successful adoption of new technologies, processes and systems.
• Conduct change impact assessments and stakeholder analysis to understand the scope of change and identify resistance.
• Assist the creation of communication plans to keep stakeholders informed and engaged.
• Help manage resistance and address concerns by working closely with end users and leadership teams.

Training Program Development and Delivery

• Design and develop training materials and documentation for learning new systems and processes.
• Deliver training sessions (virtual, in person or blended) for technical and non technical stakeholders.
• Create and maintain user guides, manuals, and online resources to reinforce training and provide ongoing support.
• Assist in the development and management of a comprehensive learning management system (LMS).

Stakeholder Engagement

• Collaborate with key stakeholders to ensure alignment of change and training activities with project objectives.
• Participate in regular meetings and workshops to update stakeholders on progress.
• Provide ongoing feedback and recommendations to improve processes.

Measurement and Reporting

• Assist in developing KPIs to measure success of change management and training initiatives.
• Track and report effectiveness of programs and activities, identifying improvement areas.
• Participate in post implementation reviews to assess success and sustainability.
• Continuously monitor emerging trends and innovate training materials and strategies.
• Suggest and implement improvements based on client feedback and industry standards.

Qualifications

• Ideally PROSCI or Advanced APMG Change Practitioner.

Required Experience

• Proven experience in Organisational Change Management within large scale transformation programmes.
• Strong stakeholder management and engagement skills, with the ability to influence at all levels.
• Experience applying structured change methodologies and adapting them to different contexts.
• Proven ability to assess change impacts, develop strategies, and execute plans effectively.
• Experience working with AI tools for the OCM & Training workstreams.

Required Skills

• Strong communication and facilitation skills in delivering change communications and training.
• Experience leading or working within change networks to sustain change.
• Experience leading training in IT implementation programmes and developing training strategies and curriculum.
• Strong knowledge of business processes to analyse inter dependencies, process and role impacts.
• Ability to explain system processes in a business context.
• Analytical skills to identify root causes and devise creative solutions.
• Familiarity with AI tools and supporting customers in their adoption.

Personal Attributes

• Comfortable working in fast paced, complex environments with multiple stakeholders.
• Proactive, solutions oriented mindset, anticipating challenges and developing mitigation strategies.
• Experience with SAP related change management projects is highly desirable.
• Natural curiosity and interest in ongoing learning and development.
• Willingness to travel and work flexibly to meet project demands.
• Excellent English language skills, both written and verbal.
• Opportunitiy to use language skills due to customer reach across Europe and beyond.

Benefits

• Home Based Contract: Working from home contract subject to operational and project requirements.
• Generous Holiday Allowance: 28 days of paid holiday annually (pro rated for part time employees).
• Free Fridays Initiative: Additional 12 days off each year, one per month (pro rated for part time employees).
• Financial Security: Group Life Assurance coverage of 4 times base salary.
• Pension Scheme: Employer contribution at competitive rate of 5 %; minimum 4 % employee contribution.
• Income Protection: Group Income Protection plan safeguarding income.
• Health and Well being: Private Medical Insurance plan with 24/7 helpline and lifestyle coaching.
• Technology and Tools: Laptop and mobile phone for business and personal use.
• Wellness Initiatives: Cycle to work scheme promoting active commuting.
• Environmental Responsibility: Option to join Electric Car Leasing scheme.