Senior Business Travel Consultant - Overnights (Fri-Mon)

About the Role

We are seeking a dedicated Senior Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo or Sabre GDS system.

Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy!

If you are a problem solver driven by delivering a 7 Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team.

What You Will Do

• Provide first class, 7 star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
• Arrange European and domestic travel, including flights, car rentals, and hotels.
• Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
• Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
• Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy.
• Proactively maintain and develop client relationships, offering support throughout the entire travel process.
• Provide suitable travel options and suggestions to meet client requirements.
• Ensure all service level agreements are met and actively maintain the Galileo GDS queues.
• Mentor and support junior team members, assisting with their queries and quality checking their work as needed.
• Support the Team Leader and collaborate with colleagues to maintain a high level of service.

We Are Looking for People Who

• Are proficient in air fares and ticketing.
• Possess expert knowledge of the Galileo or Sabre GDS system, including reissuing (manual & automated) tickets autonomously.
• Have great communication skills; fluency in English, both written and spoken, is essential.
• Have previous experience as a Business Travel Consultant.
• Are well organized and capable of working to tight deadlines under pressure.
• Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
• Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
• Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
• Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
• Motivate and encourage the well being of the team, displaying a positive attitude at all times.

Our Benefits

• Competitive compensation and equity ownership in Perk.
• 25 days of annual leave plus bank holidays.
• Private medical cover, voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex.
• Qualifying earnings company pension plan with Aviva.
• Life Insurance for loved ones in case of unforeseen events.
• Income protection cover for long term sickness or absence.
• Tax efficient cycle and electric car schemes with Cycle2Work & Octopus.
• Annual summer party and other company events.
• Spring Health wellbeing partner with therapy and coaching sessions.
• 12-16 weeks paid parental leave.
• 16 paid hours per year for volunteering.
• Up to 20 "Work from Anywhere" days per year.
• Wide variety of discounts and rewards.
• Four week fully paid sabbatical after 5 years.
• Relocation support for moving to one of our hubs.

Working Hours & Conditions

• Permanent nights: 4 shifts per week (Mon, Fri, Sat, Sun) from 9 pm to 8 am; Tuesdays, Wednesdays & Thursdays off.
• Role fully remote, but required to attend training and special events at the Birmingham Hub.

How We Work

At Perk, we prioritise experience and potential over academic qualifications for this role. We believe talent and ability aren't always reflected in formal credentials.

For certain roles, we provide relocation assistance on a case by case basis. English is the official language; please submit your résumé in English.

Perk is a global company with a diverse customer base, and we want to ensure the people behind our product reflect that. We're an equal opportunity employer; you're welcome regardless of appearance, background, or any other factor.

We take an IRL first approach to work, with in person collaboration 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We believe in meeting in real life to improve connectivity, productivity, creativity, and make the workplace great.