Senior Business Travel Consultant - French Speaking

About the Role

We are seeking an outstanding Executive / VIP Business Travel Consultant to deliver an elite, seven star service experience to senior leaders, executives, and high value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional but highly personalized, time critical, and relationship driven.

The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients.

You will have strong GDS experience though we are able to provide full cross platform training for candidates who have experience in Amadeus, Sabre or another GDS.

What Success Looks Like

• Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers.
• Acting as a trusted advisor, not just a booking agent.
• Managing highly complex, often last minute travel changes with calm professionalism.
• Consistently achieving strong CSAT while meeting productivity and efficiency expectations.
• Demonstrating excellent ownership, judgement, and accountability in every interaction.

What You'll Do

• End to end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests.
• Providing expert recommendations aligned to traveller preferences, company policy, and duty of care.
• Handling urgent and high impact travel disruptions with speed, empathy, and precision.
• Managing multiple channels (phone, chat, email) in a fast paced Executive Care environment.
• Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence.
• Building long term relationships with Executive travellers through consistent, high quality service.
• Collaborating closely with peers to maintain a high performance, elite service culture.

What We're Looking For

Essential:

• Proven experience delivering high touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar).
• GDS experience (Amadeus, Sabre, Galileo or similar).
• Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT.
• Exceptional communication skills with a polished, confident, and discreet style.
• Ability to remain calm, decisive, and solutions focused in high pressure situations.
• Strong organisational skills and attention to detail.

Desirable:

• Experience supporting senior stakeholders, C suite, or high net worth individuals.
• Exposure to out of hours, follow the sun, or on call travel support models.

Personal Attributes

• Naturally service oriented with a strong hospitality mindset.
• High emotional intelligence and sound judgement.
• Comfortable working autonomously and taking full ownership.
• Resilient, adaptable, and confident handling ambiguity.
• Commercially aware and performance driven without compromising service quality.

What We Offer

• Competitive compensation and equity ownership in Perk.
• Generous vacation days plus public holidays.
• Choice of private healthcare or a gym allowance.
• Life Insurance for loved ones.
• Annual Perk events, including a spectacular summer party.
• Spring Health wellbeing partner with therapy and coaching sessions for you and your loved ones.
• Flexible compensation plan.
• 17 weeks' paid parental leave during your child's first year.
• 16 paid hours per year to volunteer for charitable causes.
• Up to 20 "Work from Anywhere" days per year.
• Language lessons in English, Spanish, and Catalan.
• Four week fully paid sabbatical after five years.
• Relocation support to one of our hubs.

AI at Perk

AI is embedded in how we work across every function. The tools you'll use day to day are AI enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.

We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgement: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead.

We'll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day.

How We Work

We take an IRL first approach to work where the team works together in person 3 days a week. This role requires you to be based within commuting distance of our hubs.

For certain roles we can help with relocation from anywhere in the world. English is the official language at the office.