Senior Business Travel Consultant - Day Shift - Remote

Senior Business Travel Consultant - Day Shift - Remote About Us

TravelPerk is a global travel and expense management platform. Its all in one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.

TravelPerk has industry leading travel inventory alongside powerful management features, 24/7 customer support, state of the art technology, and consumer grade design.

We've been winning awards too. Since 2023, we've been voted one of the best places to work, one of the fastest growing apps and tech companies, and a leading pioneer of business travel.

These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel.

What You Will Do

• Provide first class, 7 star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
• Arrange European and domestic travel, including flights, car rentals, and hotels.
• Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
• Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
• Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy.
• Proactively maintain and develop client relationships, offering support throughout the entire travel process.
• Provide suitable travel options and suggestions to meet client requirements.
• Ensure all service level agreements are met and actively maintain the Galileo GDS queues.
• Mentor and support junior team members, assisting with their queries and quality checking their work as needed.
• Support the Team Leader and collaborate with colleagues to maintain a high level of service.

We Are Looking for People Who

Possess expert knowledge of the Galileo GDS system, including reissuing (manual & automated) tickets autonomously

• Are proficient in air fares and ticketing
• Have great communication skills, fluency in English, both written and spoken is essential.
• Have previous experience as a Business Travel Consultant.
• Are well organized, and capable of working to tight deadlines under pressure.
• Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
• Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
• Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
• Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
• Motivate and encourage the well being of the team, displaying a positive attitude at all times.

• Competitive compensation, including equity in the company;
• Generous vacation days so you can rest and recharge;
• Health perks such as discounts in health insurance or gym allowance.
• Flexibility to increase your pension plan
• Unforgettable TravelPerk events, including travel to one of our hubs;
• A mental health support tool for your well being;
• VolunteerPerk - 16 paid hours per year to volunteer for a cause of your choice.
• Working hours are within 7am - 11pm - Part time working hours also available.
• An expectation of weekend working on a rotation is required.
• Required to work bank holidays.
• Role will be fully remote; however you will be required to come into the Birmingham Hub for training and special events.

How We Work

Our Vision is to create a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.

At TravelPerk, we prioritize experience and potential over academic qualifications for this role. Talent and ability aren't always reflected in formal credentials.

TravelPerk is a global company with a diverse customer base, and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.

Protect Yourself from Recruitment Scams

All official communication from TravelPerk will always come from email addresses ending our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from TravelPerk that seems suspicious, please do not respond. Forward it to and we'll confirm whether it's legitimate.