Senior Business Analyst - Insurance

Role Overview

We are seeking an experienced Business Analyst with strong Insurance domain expertise along with an ability to enable Agentic AI solutions that automate, reason, and act autonomously within underwriting, claims, policy servicing, and customer operations. Should be a subject matter expert in either of these Insurance areas:

Policy lifecycle

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• Claims management

• Pricing & Underwriting workflows

• Billing & Premium Accounting

• Risk assessment & compliance

• Regulatory frameworks (FCA, PRA, Lloyd's, etc)

Key Responsibilities

• Business Analysis & Requirements Gathering

• Ability to gather, document, and validate business and technical requirements from stakeholders.

• Define the delivery of features for a program of work by articulating user-stories, writing functional and non-functional requirements and executing a clear release with appropriate marketing, feedback tracking and follow up.

• Familiarity with database concepts and the ability to query and analyse data

Process Mapping & Optimisation

• Map end to end workflows using BPMN/Visio

• Identify process inefficiencies, bottlenecks, compliance risks, and improvement opportunities.

• Support design of future state processes aligned with business strategy, growth initiatives, and customer experience enhancements.

• Collaborate with teams to drive operational excellence, automation, and simplification.

Data & Insights

• Analyse performance metrics, Work with data teams to ensure accurate metadata, reporting, and analytics across systems.

• Support decision-making with clear dashboards, business cases, and insights.

Technology & Systems Support

Partner with product, engineering, and vendor teams to support system enhancements across tools such as

• Policy Admin Systems (Guidewire, Duck Creek, Sapiens, Majesco)

• Claims Platforms (Guidewire Claim Center, EIS, Claim Vantage)

• Underwriting/Rating engines

• Broker/MGA systems

• London Market tools (PPL, LIMOSS, Delegated Authority systems)

• Assist in system evaluations, UAT, regression testing, and release validation and should be well versed with

  • Jira

  • Confluence

  • GitHub

  • Nexus/Sonatype

  • Build and deployment tooling (CI/CD / Jenkins / Ansible)

  • Monitoring & logging tools

Stakeholder Engagement

• Facilitate workshops, requirement sessions, and SME interviews across global teams.

• Act as a bridge between business SMEs and technology teams.

• Present findings, recommendations, and status updates to senior stakeholders.

Required Skills & Experience Essential

• 12+ years of Business Analysis experience or in similar roles viz. Product Owner, Product Manager

• Able to operate independently with minimal supervision, drive cross functional initiatives, and mentor junior BAs.

• Excellent communication and stakeholder management skills.

• Strong analytical and problem solving capability.

• Define AI agent objectives, boundaries, data inputs, and action scopes (Preferred). E.g.

  • Automating First Notice of Loss (FNOL)

  • AI-driven triage for claims or submissions

  • Underwriting workbench intelligence

  • AI-assisted compliance monitoring (FCA, Lloyd's audits)

  • Document understanding for bordereaux / policy docs

• Work with data teams to ensure access to structured/unstructured data needed for agentic workflows (documents, emails, forms, images, policy data).

• Create guardrails for safe operation, ensuring:

  • Human in the loop oversight

  • Escalation protocols

  • Bias detection and performance monitoring

  • Support the design of continuous learning loops where AI agents self-improve through feedback.

Preferred

• Experience in process & digital transformation or workflow automation.

• Exposure to Agile delivery methodology (Scrum/Kanban).

• Experience working in global or matrixed publishing organisations.

Education

• Bachelor's degree in business administration, Finance, Economics, Information Systems / Management Information Systems (MIS) related field.

• Professional certifications (e.g., Agile certifications (Scrum.org PSPO I/PSM I, Lean Six Sigma) preferred.

• Insurance certifications (non-essential but a plus)

  • CII - Chartered Insurance Institute (UK)

  • Cert CII

  • Dip CII

  • ACII (highly respected in the UK and Lloyd's market)

  • Lloyd's & Market Association (LMA) courses (for London Market roles)

What We Offer

• Opportunity to contribute to transformative initiatives in a global environment.

• Collaboration with cross-functional teams driving innovation across the insurance value chain.

• Career growth within a dynamic, outcome-focused delivery model.