Senior Application Support Officer

Positive Employment is currently recruiting for a Senior Application Support Officer for our client a government organisation in Bristol.

The successful post holder will support a specific project work for our Revenues and Benefits department.

The Senior Application Support Officer is responsible for day to day supervision and management of an identified area of the Application Support Team.

The team are responsible for managing the day to day running of the organisation's IT applications, this includes a helpdesk function; system upgrades; access, event and request fulfilment processes, and for ensuring all other associated tasks are carried out effectively and timely.

Ensuring effective management of IT incidents/requests and their resolution, providing appropriate and timely updates minimising impact to customers and stakeholders

This role is a temporary contract initially for 16 weeks with the possibility to extend. This role is a hybrid role - Must attend site on first day for induction and to collect IT equipment and then by agreement.

Duties and Responsibilities but not limited to:

• Manage the development, implementation, maintenance and improvement of Application Support policies, processes, procedures and standards.
• Manage the implementation of service improvement working in partnership with internal/external stakeholders.
• Provide and monitor an effective Application Support Function. Manage the day-to-day activities, ensuring service levels are maintained and continually improved.
• Lead/oversee co-ordination of system upgrades.
• Ensure escalation of issues to system providers or Application Support Leader as appropriate.
• Ensure effective liaison with relevant suppliers and stakeholders providing best practice advice when appropriate.
• Analyse performance and make recommendations for improvements to process and user controls based on analysis of data and management information. Encourage and promote best practice, particularly in the area of customer service orientation.
• Ensure all processes reinforce effective data quality and data security.
• Lead and support the measurement and benchmarking of an Application Support Function that provides consistent processes, standards, and best practice.
• lead and manage a team of up to 10 staff members.

Personal Requirements:

• Must have extensive knowledge of NEC EDM (previously call document management).
• Experience in NEC Revs and Bens Applications in particular the Back End administration function in order to support the implementation of new modules.
• NEC EDM modules to be implemented are Data Integration Hub, Email Connect and Document Bundling.
• Must be able to demonstrate previous experience of leading on implementation of modules including planning and scoping of work involved, liaising with business users, setting up Back End parameters, managing and undertaking testing.

Working Hours: 37hrs/9:00am - 17:00pm/Monday - Friday

Pay: £400.00 per day

Please note this role is within the scope of IR35.