Senior Allocations and Lettings Officer

Senior Allocations and Lettings Officer
West London
Mon to Fri 9am to 5pm (hybrid position)
3 to 6 month ongoing contract
£31.66 p/hr umbrella

About the Role:
We're seeking an experienced Senior Allocations Officer to lead on the effective management of our housing allocations service. You'll play a key role in ensuring that housing is allocated fairly and efficiently, in line with legislation, policy, and organisational priorities. Working closely with colleagues, partners, and applicants, you'll help deliver a service that balances demand with available housing while maintaining a customer-first approach.

What You'll Be Doing

• Overseeing and managing the allocations process to ensure compliance with housing legislation and policies.
• Assessing housing applications and making decisions on eligibility, priority, and offers.
• Leading on complex allocation cases and supporting junior staff with advice and guidance.
• Liaising with internal teams, local authorities, and external agencies to maximise housing opportunities.
• Monitoring performance, producing reports, and identifying areas for service improvement.
• Handling customer enquiries and resolving complaints effectively and professionally.
• Supporting the development and training of team members.

What We're Looking For

• Strong knowledge of housing legislation, allocations policies, and social housing practices.
• Proven experience in housing allocations or lettings, ideally within a local authority or housing association.
• Excellent communication and negotiation skills with the ability to handle sensitive cases.
• Experience supervising or mentoring colleagues in a housing environment.
• Good IT skills, with the ability to use housing management and case management systems.
• A customer-focused attitude and commitment to equality, diversity, and inclusion.

PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.