Senior AI Implementation Manager

Senior AI Implementation Manager

Job type: Full Time Department: Post Sales Work type: On-Site

London, England, United Kingdom

About Rocketlane

Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation.

Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects-reducing chaos and boosting customer satisfaction across industries.

We're a close-knit team of over 200+ passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners.

What will you do? (Role Overview)

As an AI-Implementation Manager at Rocketlane, you will lead end-to-end onboarding for our largest customers in the US. You'll run discovery, solution design, configuration, integrations, and go-lives with a strong consultative voice. You'll guide customers toward best practices, manage escalations when needed, and ensure they get value-fast. This is a high-ownership role designed for our future AI-first Professional Services org, where problem-solving, adaptability, and technical depth are essential.

What You'll Be Responsible For

• Own the full onboarding lifecycle for enterprise customers-from kick-off to go-live.
• Lead requirement gathering sessions and translate business workflows into Rocketlane configurations.
• Design and guide customers on best practice implementations, even when that means pushing back or course correcting.
• Work with customer teams (IT, HR, Finance, PMO, Ops) to design integrations with systems like HRMS, CRM, NetSuite, and fintech platforms.
• Collaborate with internal teams (Product, Engineering, Solutions) to unblock complex implementations.
• Manage risks, escalations, and tough conversations with clarity and calm.
• Adopt and shape AI driven workflows to automate routine tasks and improve customer value delivery.
• Serve as the customer's trusted advisor on onboarding processes, data flows, and integration patterns.

Must-Have Skills

• Technical & Integration Skills

• Hands on experience with REST APIs, Webhooks (reading API docs, testing endpoints, understanding auth flows).
• Experience building or supporting custom integrations between SaaS platforms and third party systems.
• Strong understanding of SaaS concepts: data models, webhooks, API limits, auth, and typical enterprise integration patterns.
• Comfortable working with tools like Postman, Workato, Boomi, Zapier, Make, or other iPaaS solutions.

• Implementation Expertise

• 5+ years in a customer facing role at a SaaS company (Implementations / Onboarding / Technical Consulting).
• Proven ability to run enterprise onboarding projects end to end with minimal supervision.
• Skilled in conducting discovery, documenting workflows, and translating requirements into system configurations.

• AI First Aptitude

• Strong curiosity and a builder mindset-someone who experiments, prototypes, and learns independently.
• Comfortable using modern AI assisted development or scripting tools (e.g., Cursor, Replit, Lovable or similar) to automate tasks, validate data, test APIs, or streamline workflows.
• Driven to "own your destiny" by building small scripts, utilities, or workflows that make onboarding faster, cleaner, and more scalable.

• Consultative & Communication Skills

• Ability to be assertive-advise customers on the best approach rather than simply taking requirements.
• Experience navigating escalations and difficult conversations with professionalism.
• Excellent written and verbal communication; ability to simplify technical concepts.

• Problem Solving & Ownership

• Strong analytical skills with a bias for action-thrives in ambiguity.
• High ownership mentality: independently unblocks, drives outcomes, and keeps projects moving.

• Good to Have Skills

• Experience implementing or supporting systems like Salesforce, Workday/BambooHR, NetSuite, ERP/CRM/Finance tools.
• Background in Professional Services, Customer Success, or PSA tools (Rocketlane, Asana, Wrike, Jira, ClickUp, Salesforce PSA).
• Understanding of SSO/SAML, enterprise IT processes, or data migration.
• Familiarity with SQL for basic data validation.
• Project Management certifications (PMP, CSM) or equivalent mindset.
• Experience in high growth SaaS environments.

You should apply if you:

• Love owning customer outcomes end-to-end.
• Are technically curious and enjoy solving integration and workflow problems.
• Thrive in customer conversations-even the tough ones.
• I want to help shape the future of an AI-first Professional Services org.
• Are energized by autonomy, impact, and building something that scales.

Why join us?

At Rocketlane, we're all about building a great product and a great place to work. Here's why you'll actually look forward to Mondays:

• Impact and ownership: You won't just be another cog in the machine; here, you're more like a turbocharged engine part. Bring your ideas, make them happen.
• Work with the best: We're a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes.
• Celebrate wins: Whether we're hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big.
• Learn and grow: We're all about learning-and we're not just talking about the latest SaaS trends. You'll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it).
• Flexibility and balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm. That's why we offer flexibility around hours-so you can bring your best energy, whether you're an early bird or a night owl. Pyjamas optional (at least outside the office).
• Best-in-Class Benefits:

• Comprehensive medical, dental, and vision coverage for full time employees and their dependents.
• Industry first HSA benefits.
• Flexible Time Off
• Generous 401(k) match to support your financial future.