Senior Account Manager Retention UK, London

Who are Fliplet?

Fliplet is the fastest-growing company in the rapid app development technology sector. We're a start-up on a mission to help anyone create mobile or web apps without having any coding skills. Used by over 60 leading law firms and professional service companies, our product is unrivalled in the marketplace and as a result, we are growing.

Fliplet combines the benefits of no-code tools with the feature customisation of open-source software. We are an app building platform with global clients. This is an amazing opportunity to join a business that is in the relatively early stages of growth, yet has already built a fantastic reputation in the industry. We have over 120,000 users of our technology every month in over 20 countries. Our largest clients are in the law industry, but our client base is continuing to grow and we're looking for ambitious people to join the next stage of our journey.

Who we're looking for

We're looking for a commercially driven Senior Account Manager to own strategic client relationships across Fliplet's enterprise portfolio. You'll be responsible for renewals, account expansion, client satisfaction, and driving Net Revenue Retention (NRR) through a consultative, data-informed approach. You must have experience in identifying upsell opportunities, achieving utilisation targets, and delivering measurable commercial outcomes. Working closely with cross-functional teams and senior client stakeholders, you'll ensure Fliplet becomes a trusted and embedded partner in client operations.

Key Responsibilities

• Own and manage a portfolio of enterprise clients, primarily in legal and professional services

• Build long-term relationships with senior stakeholders, including C-level contacts

• Lead strategic account planning, QBRs, and renewal negotiations

• Drive Net Revenue Retention (NRR) by identifying and closing upsell and cross-sell opportunities

• Monitor and drive product utilisation, ensuring clients gain measurable value from Fliplet

• Develop and maintain territory/account growth plans to identify high-potential opportunities

• Build and manage a pipeline of forecasted expansions and renewals

• Act as the voice of the client internally, sharing insights with Product, CS, and Marketing

• Maintain accurate account records, forecasts, and health scores in HubSpot

• Contribute to process improvements and playbook development across the AM function

• Collaborate with CS and Support to align on strategic goals and customer plans

• Represent Fliplet at key client events and internal management sessions when required

KPIs include (but not limited to):

• Retention and renewal rates - including Net Revenue Retention (NRR) and license consumption

• Account expansion - upsell/cross-sell revenue

• Platform adoption metrics and client health scores

• CRM data accuracy and forecasting reliability

• Utilisation rate achievement across client accounts

Personal attributes & experience Experience

• 4+ years in a SaaS Account Management, Customer Success, or similar client-facing role

• Proven ability to hit commercial targets, manage renewals, and grow enterprise accounts

• Experience working with legal, professional services, technology or enterprise clients

• Strong understanding of SaaS delivery models and subscription-based revenue

Attributes & Skills

• Strong commercial awareness and confident negotiation skills

• Excellent written, verbal and presentation communication

• Strong relationship-building and stakeholder management

• Strategic, analytical thinker who is comfortable using data to drive decisions

• Proficient with CRM tools (HubSpot preferred)

Bonus if you have:

• Familiarity with legal sector workflows or procurement processes

• Experience with no-code/low-code platforms

• Exposure to product-led growth or customer lifecycle frameworks

Perks and benefits

At Fliplet our team is our best asset. We are surrounded by smart and talented people who value hard work and who always want to improve. So we want to create the best environment we can to empower them. Some of the benefits that help us do this include:

• 25 days annual holiday for full time employees, rising with service, plus 8 bank holidays per year

• £500 annual budget for your professional development

• £1,000 annual budget towards your health, wellness & home working equipment

• Fundraising budget to support your charity endeavours

• Eligibility for enrolment into our Share options scheme so all employees can be part of the company's success

• A fast paced, start-up culture where your actions have a significant impact on the business.

• Ongoing training and development, and the chance to build a career in a growing company

• Great culture: A warm and friendly team, regular socials and company events, both in person and virtual

• Flexible working hours, and hybrid home/office working (currently 1-2 days per week in the London office)

Diversity

We believe innovation thrives in teams that bring diverse perspectives. We welcome applicants from all backgrounds and experiences. If you think you'd be a great fit but don't meet every requirement - we still encourage you to apply.

Interview process

Stage 1: Screening call 20 mins

Stage 2: Interview call 30-45 mins

Stage 3: Presentation call 1 hour

Stage 4: Meeting with CEO and team 90 mins

Stage 5: Offer & reference checks

You should apply if what we're doing here at Fliplet excites you and you recognise yourself in our values! If this sounds like you, please email your CV to:

Thank you for your application!