Senior Account Manager (EMEA)

The Role - Senior Account Manager

You will own and grow large enterprise, strategic accounts across CubeLogic's Credit and Compliance product offerings, with a clear mandate to prioritise retention and customer satisfaction. This role is highly collaborative and commercial-partnering closely with Professional Services, Product Development, Support, Marketing, and Pre Sales to deliver outcomes that customers value and that expand CubeLogic's footprint.

This is a hybrid role, with a mix of remote work and in-office presence. Occasional travel to client sites may be required depending on project demands.

Key Responsibilities

• Account ownership & planning: Create and maintain robust Account Plans per allocated account; define objectives, stakeholders, risks, and growth paths (cross sell/upsell). Conduct Quarterly Business Reviews (QBRs).
• Customer advocacy & satisfaction: Serve as the voice of the customer; coordinate internally to ensure service excellence. Schedule Customer Satisfaction and Project Feedback surveys.
• Commercials & renewals: Prepare quotes, delivery dates, payment schedules, and arrange service installation. Review annual renewal quotes; monitor invoicing and follow up with Finance.
• Pipeline management & CRM hygiene: Maintain and update all assigned accounts and opportunities in the CRM with high data quality; ensure timely next steps and forecast accuracy.
• Executive communication & presentations: Lead negotiations; deliver crisp, data driven executive presentations to client leadership and internal stakeholders.
• Cross functional collaboration: Work closely with Professional Services, Product Development, and Support to orchestrate delivery and issue resolution. Participate in marketing activities (webinars, seminars, client events).
• Travel: Travel to EMEA/US/APAC regions for customer onsite visits to strengthen relationships, ensure satisfaction, and uncover new opportunities.

Qualifications & Experience

• Bachelor's or Master's degree in Business, General Management, or related field-or equivalent experience.
• Demonstrated success meeting/exceeding objectives in enterprise account management or complex software/SaaS roles.
• Strong communication, collaboration, negotiation, and executive presentation skills.
• Proven CRM proficiency with rigorous data discipline; comfortable with forecasting and renewal tracking.
• Domain knowledge in energy/commodities markets is a plus.
• Willingness to travel across regions as needed.

Success Metrics (KPIs)

• Retention / Net Revenue Retention (NRR) and renewal rate across the managed portfolio.
• Account growth (expansion ARR via cross sell/upsell) and attainment of target based commission goals.
• CSAT/NPS improvements and action plan completion from QBRs and surveys.
• CRM data quality and forecast accuracy (e.g., hygiene scorecards, activity SLAs).

Why This Role Matters

Our enterprise customers rely on CubeLogic to reduce risk and meet compliance obligations. As a Senior Strategic Account Manager, you will be their trusted advisor, ensuring they realize full value from our Credit and Compliance solutions while building durable, reference worthy relationships.

Location

London

Please note you must have a right to work in the location you are applying for, as CubeLogic is not able to sponsor visas or other right to work permissions.

If you are interested in this role, please send your CV and cover letter to adding 'PS Senior Consultant Application' in the email subject.