Senior Account Manager

Fluro are looking for a full-time Senior Account Manager to join our experienced and ambitious client services team.

This is a brilliant opportunity for someone ready to take the next step in their agency career. You'll be owning key client relationships, driving projects forward day to day, and playing a vital role in the strategic and commercial success of your accounts.

Working across branding, digital and marketing campaigns, you'll be confident leading clients, guiding the studio, and keeping projects on track, on budget and on brief. You'll be hands on, highly organised, and comfortable juggling multiple priorities, while also thinking beyond delivery to how we can do better, smarter work for our clients.

You'll work closely with the Senior Account Director, supporting them on larger accounts while taking full ownership of others.

In short: we need a proactive, commercially minded Senior Account Manager who thrives on responsibility, enjoys building strong relationships, and wants to make a real impact in a growing agency.

What we're after:

• 4 to 6+ years experience in a creative agency client services role
• Proven experience managing and growing client accounts
• Strong project management skills across multiple channels including branding, websites, campaigns, social, print, video and digital marketing
• Confident leading client conversations and acting as a trusted day to day partner
• Highly organised, detail driven and comfortable managing complex workloads
• Commercially aware, with experience managing budgets, scopes and profitability
• Clear and confident verbal and written communicator
• A natural problem solver who stays calm under pressure
• A collaborative team player with a positive, proactive mindset
• Ambitious, self motivated and keen to continue developing strategically
• A genuine interest in marketing, digital and emerging trends

What we offer:

In return, you'll get to work with a talented, friendly team who genuinely care about the work and each other.

• Hybrid working (after probation, minimum 3 days in the studio)
• Clear progression opportunities towards Account Director level
• 5 days paid-for professional development each year
• 23 days holiday plus your birthday off
• Company profit share scheme
• Regular company events and socials
• Company pension
• Eco-friendly studio space close to the Thames

What you'll do:

• Own and lead client accounts, acting as the main day to day point of contact
• Manage campaigns and projects from briefing through to delivery and reporting
• Write and shape client briefs, proposals and scopes of work
• Plan and project manage workloads through the studio, ensuring clarity and efficiency
• Manage account finances including forecasting, profitability and invoicing
• Support the Senior Account Director on larger accounts and strategic initiatives
• Work closely with the studio to ensure work meets client objectives and Fluro's quality standards
• Spot opportunities to improve processes, grow accounts and add value for clients

About us:

As a strategic brand and marketing company, we believe brand should be at the heart of all marketing activity. Success belongs to brave brands, the ones willing to challenge what's possible and understand that being different is more important than being better.

The Drum ranked us as one of the top 100 Independent Agencies in the UK, and we're proud to be Great Place to Work Certified . We've also been nominated for multiple awards including Best Web Design Agency, Best Design Agency, Best Direct Marketing Agency and Best Corporate Communication Agency by The Drum Recommends.

We believe in honest relationships, strategic thinking and beautifully executed creative ideas. You won't find egos here, just a committed, energetic group of people who enjoy doing great work together.

We care deeply about our culture, invest in our people, and work hard to create an inclusive, supportive environment where everyone feels valued.

As a close-knit team, our energy is infectious, and we genuinely enjoy working together.

We can't wait to welcome you to the team.

Sound like you? Then give us a call, we'd love to hear from you.