Senior Account Manager

Job Title: Senior Account Manager, Profit Recovery

Location: Remote (GMT or +/- 2 hours preferred)

Employment Type: Full-Time

Compensation: £50,000 per year + 60% Variable

Job Summary

At Threecolts, we are revolutionizing the e-commerce landscape. Our specialized profit recovery service, helps Amazon and Walmart vendors reclaim millions in lost revenue, turning financial discrepancies into a competitive advantage. We're not just a software company; we're a financial powerhouse for our clients.

We are seeking an Account Manager who is a true growth partner. This role requires a unique blend of analytical rigor, sales and customer acumen, and exceptional communication skills. You will be the trusted advisor who identifies hidden revenue opportunities and the architect who builds on those wins to expand the partnership. You will serve as the face of our business and the relentless advocate for our clients, but your ultimate success will be measured by your ability to drive tangible financial results for them and for us.

Key Responsibilities

• Own the Full Customer Lifecycle: Take ownership of a designated portfolio of high-value Amazon and Walmart vendors, guiding them through every stage of their journey with Threecolts. This includes overseeing initial onboarding, driving customer expansion, conducting regular business reviews (QBRs), and managing the renewal process to ensure long-term client retention.
• Strategic Growth Partner & Advocate: Own and nurture a portfolio of high-value Amazon and Walmart vendors. Go beyond simple account maintenance to become a deeply embedded partner in their financial success. Your mission is to not only maximize profit recovery but also to identify and secure opportunities for expansion revenue by strategically introducing new products and services from the Threecolts portfolio.
• Data-Driven Analysis: Act as a relentless investigator for your clients. Analyze complex data sets to uncover and quantify discrepancies to assist the Service Delivery team in maximizing claims.
• Operational Excellence & Client Liaison: Serve as the primary point of contact for all client inquiries, expertly navigating everything from routine questions to complex, multi-layered disputes. You will act as the client's liaison, providing regular updates on the progress of claims and overseeing the Service Delivery team's efforts to ensure timely and effective resolutions.
• Internal Collaboration: Act as the critical bridge between our clients and our internal teams. Channel client feedback and operational insights to inform process improvements and enhance our core technology, ensuring we continue to build a best-in-class product and service.
• Performance Reporting: Prepare and present regular, comprehensive reports to Leadership on client performance, highlighting key metrics such as total recovered revenue, expansion revenue, resolution timelines, and new opportunities for growth.

Qualifications

• Experience: A minimum of 3 years of experience in a client-facing role, with a proven track record of managing a portfolio of accounts and driving revenue growth. Direct experience within the Amazon or Walmart ecosystem is highly preferred.

• Skills:
• • Exceptional analytical and problem-solving skills with a proven ability to interpret and manipulate large, complex data sets. Proficiency with Excel/Google Sheets is essential.
  • Outstanding written and verbal communication skills, with the ability to build trust and credibility with C-suite clients while also translating complex data into clear, actionable insights for internal teams.
  • A strategic mindset, capable of identifying patterns and trends in data to create long-term profitability strategies for clients.

• Mindset:
• • You are naturally drawn to digging into details and uncovering insights.
  • Customer-obsessed, with a passion for delivering value and ensuring user success.
  • You thrive in a fast-paced environment and don't rely on constant direction to deliver results.
  • Creative and resourceful, with a knack for turning obstacles into opportunities.

Nice-to-Have:

• Experience in finance, accounting, or a related field.
• Experience with Salesforce or other CRM tools.
• Familiarity with data visualization tools or SQL.
• Experience working in a fast-paced startup or scale-up environment.

What Success Looks Like

• You directly contribute to a significant increase in both profit recovery and expansion revenue across your portfolio.
• You continuously improve client retention, as measured by a high Gross Logo Retention and strong Net Dollar Retention across your book of business.
• Your insights lead to tangible improvements in our service delivery, making our systems more efficient and effective at scale.