Senior Account Manager

Senior Account Manager
Location: Thurrock, Essex (Hybrid working available)
Salary: Competitive + Bonus + Excellent Benefits
Hours: Monday - Friday, 9:00am - 5:30pm
Job Type: Permanent, Full-Time
Industry: Logistics / E-commerce / International Delivery

The Company
A leading international logistics provider, with a reputation for exceptional customer service and cutting-edge delivery solutions, is seeking a Senior Account Manager to join their growing team. Specialising in cross-border delivery for e-commerce and retail clients, this forward-thinking business is rapidly expanding and offers fantastic progression opportunities.

The Role
As a Senior Account Manager, you'll be responsible for managing and developing a portfolio of high-value clients. Your focus will be on maintaining strong relationships, delivering exceptional service, and identifying commercial opportunities for growth. You'll work closely with internal departments including Customer Experience, Sales, Operations, and Technology to ensure a seamless and value-driven experience for your accounts.

Key Responsibilities
Manage and nurture key accounts, ensuring long-term satisfaction and loyalty

Identify growth opportunities within existing accounts and drive revenue through upselling and cross-selling

Deliver regular business reviews, performance updates, and strategic recommendations to clients

Collaborate cross-functionally to optimise service delivery and resolve client issues promptly

Analyse client data and market trends to inform strategic planning and reporting

Support internal teams during peak trading periods and contribute to process improvements

Maintain a strong understanding of the competitive landscape to protect and grow client relationships

About You
5+ years of account management experience in logistics, e-commerce, or a related sector

Demonstrated success in growing and retaining client accounts

Excellent interpersonal and communication skills, with a customer-centric mindset

Strong commercial awareness and confidence in negotiations

A proactive and adaptable approach in a fast-paced environment

Comfortable working with data and reporting tools to support client decisions

What's on Offer
Competitive salary and performance-based bonus

Private medical insurance

5% employer pension contribution

Free gym membership

Onsite perks: snacks, soft drinks, protein bars, and more

Monthly rewards (including £500 Employee of the Month bonus)

Team social events and regular "pay day treats"

Hybrid working model offering flexibility and autonomy

Ready to join a high-growth company where your contribution truly makes a difference?
Apply now and take your account management career to the next level.