Senior Account Director

Senior Account Director

We are looking for an experienced and self-driven Digital Account Manager to join our agency team. As a Digital Account Director, your main duty will be to develop and manage client relations, handle escalations, upgrade opportunities and ensure optimal performance and experience.

Responsibilities

• Account direction and management including setting client expectations, project plans, budgeting and forecasting, and overseeing quality and accuracy of deliverables
• Communicating with customers on an ongoing base to provide support
• Communicating with clients to share progress reports.
• Develop best-in-class digital marketing solutions for clients based on their goals and objectives
• Driving and delivering flawless client service by maintaining exceptional relationships with key decision makers
• Set up a list of KPIs to track for each client

Requirements

• We're looking for a self-motivated, high integrity individual who has an interest in digital marketing and the desire to help businesses succeed.
• 10+ years of digital marketing experience (working with cross-functional teams is a plus)
• A solid understanding of the dynamic digital marketing industry
• An exceptional work ethic and the willingness to go above and beyond to get the job done while maintaining a supportive, empowering and positive attitude.
• Very strong customer service orientation
• Project management experience preferred
• Team player

Benefits

• Competitive market salary
• Work with eCommerce market leaders in their industry
• WFH opportunity
• Grow and extend your professional network continuously
• A fun team environment with the great collaborative culture
• Learning environment with a hands-on approach