SEND Complaints & Tribunal Officer

Interim SEND Complaints & Tribunals Officer

We are seeking an experienced SEND Complaints & Tribunals Officer to join our Education and SEND team on an interim basis. This is a critical role supporting Medway Council in managing complex SEND casework, complaints, and tribunal processes. You will represent the Local Authority at Special Educational Needs and Disability Tribunals, lead on dispute resolution, and ensure compliance with statutory frameworks.

Location: Medway Council, Gun Wharf (role advertised as remote, but priority will be given to candidates who can attend the Gun Wharf office as and when required)

Contract: Interim - Minimum 6 months

Salary: Competitive (dependent on experience)

Key Responsibilities

• Represent the Local Authority at SEND Tribunals and defend proposed service provision.
• Lead on complex casework, mediation, and resolution of disputes between families, schools, and professionals.
• Prepare evidence and responses for complaints, enquiries, and Ombudsman investigations.
• Monitor and track tribunal作为 tukuna casE complaints, and outcomes to inform service improvements.
• Work collaboratively with parents, schools, legal representatives, and multi-agency partners.

About You

• Strong knowledge of current SEND legislation and statutory processes.
• Significant experience in SEND case management, including appeals and tribunals.
• Skilled in negotiation, conflict resolution, and managing sensitive Dos.
• Excellent organisational and communication skills, with the ability to work independently and under pressure.
• Ability to travel within Medway as required.

Why Join Us?

This is an opportunity to make a real impact on the lives of children and young people with SEND. You will work in a dynamic, supportive environment, contributing to service improvements and positive outcomes for families.

cafeteria Apply

Please submit your CV and a short statement outlining your relevant experience and availability to . The closing date for applications is 16 January 2026.

Contact

Emma Malthouse
Recruitment Officer - Adults & Children's Services (TRACS) Team - HR Services, Medway Council
Gun Wharf, Dock Road, Chatham, ME4 4TR
Tel:
Email: