SEND Casework Officer

Job Reference: liverpoolcitycouncil/TP/14667/1811

Number of Positions: 2

Contract Type: Fixed Term Full Time

Working Hours: 35

Location: Cunard Building, Water Street, Liverpool

Closing Date: 28/05/2026

Job Category: Children's Services

Region / Division: Liverpool

Job Title

SEND Casework Officer

Responsibilities

• Carry out the statutory assessment and EHC plan review process, ensuring children and young people with SEND are placed and supported suitably in line with relevant legislation.
• Manage a caseload of children and young people under assessment for EHC plans and a cohort with existing EHC plans.
• Act as the first point of contact for families, providing excellent customer service and maintaining positive, effective relationships with families and professionals.
• Work in partnership with other agencies to achieve positive outcomes for children and young people, working as part of multi agency teams.
• Work independently on a specified caseload, meeting statutory timescales and deadlines, and use IT (Microsoft Office Suite) effectively.
• Apply mediation and negotiation skills to support families and manage legal challenges under pressure.
• Use in depth knowledge of the Children and Families Act 2014 and SENDIST regulations to support cases.

Qualifications and Experience

• Extensive experience of casework, including supporting families and managing legal challenges.
• Working experience and in depth knowledge of all aspects of the Children and Families Act 2014 and associated legislation, including SENDIST regulations.

Benefits

• At least 27 days holiday, plus bank holidays; rising to 32 days after 5 years of service (pro rata if part time); option to purchase further days.
• Agile working (role dependent) - a "Flexibility First" approach to agile working.
• Part of the Local Government Pension Scheme - option to join the AVC Scheme.
• Progression opportunities and training through a wide range of high quality learning.
• Health and wellbeing offer, including Employee Assistance Programme.
• Cycle to Work and Travel Pass Schemes.
• Drive Time - a salary sacrifice car lease scheme.
• Family friendly policies with enhanced leave.
• Discounted gym memberships.
• Employee volunteering scheme.

Liverpool City Council is committed to fostering a workforce representative of the communities we serve. As an Equal Opportunities Employer, we believe in appointing candidates based on their skills, experience, qualifications, and abilities. To support this commitment, we guarantee an interview to candidates from under represented groups who meet the minimum essential criteria for the role.

If you require any reasonable adjustments in line with the Equality Act 2010, such as an application form in a different format or additional time to complete your application, please contact us at .

Eligibility to work in the UK will be verified in the final stages of the selection process. All candidates must either already have a right to work in the UK before commencing employment or meet the Home Office criteria for Visa sponsorship. Candidates who require sponsorship should evaluate the Home Office eligibility criteria for a Skilled Worker visa before applying.