SEND - Correspondence Officer

Salary £32,061-£36,363 Per annum Permanent, Full Time, 37 hours per week Inclusion Service Lancashire, Countywide/Hybrid

Pay Award Pending

International Sponsorship- this role is notopen to international sponsorship

Be the Voice That Helps Every Other Voice Be Heard. Shape Communication That Changes Services for Children.

If you're someone who cares deeply about clear communication, meaningful engagement and improving experiences for children, young people and families - this is a role where your impact will be felt every day.

Lancashire's Inclusion Service is strengthening how we listen to, learn from and act on the voices of those we support. As our Correspondence Officer, you will play a key role in ensuring that feedback, enquiries, complaints and communication are handled professionally, sensitively and consistently - helping to shape a service that responds openly, compassionately and effectively.

You will help ensure that every message families receive is clear, accurate and aligned with our values. Your work will directly support children and young people with SEND by driving improvements in how services communicate, collaborate and deliver.

This is more than a communications role - it's a chance to make sure families feel heard, respected and supported.

About the Role

As Correspondence Officer, you will oversee the end to end management of enquiries, complaints, feedback and formal correspondence into the Inclusion Service. You will provide guidance to officers, ensure consistency in responses and lead quality assurance of all written communication - including correspondence involving senior leaders, elected members and external organisations.

You will develop and maintain systems to gather, analyse and report feedback from children, families, schools and partners, producing insights that directly inform service development. You will support compliance activity, including Freedom of Information requests and Subject Access Requests, and ensure that officers stay up to date with local and national SEND developments.

Your work will support the Local Offer, improve communication processes across the service and contribute to continuous improvement. You will also deliver updates and training for staff, helping to build communication confidence and consistency across the service.

This is a role for someone who excels in communication, has strong analytical skills and enjoys making complex information accessible, accurate and meaningful.

About You

You will bring experience working with children, young people, families or the public, along with strong skills in communication, conflict resolution and stakeholder engagement. You can analyse and interpret complex information, manage sensitive enquiries with professionalism and produce high quality written responses.

You understand SEND legislation, safeguarding principles and the wider landscape of services that support children and young people. You're confident using data, producing reports, handling complaints and managing competing priorities.

You work well independently and collaboratively, and you're passionate about ensuring that families' voices shape the service they receive.

You will hold a relevant qualification or equivalent experience, along with GCSE grade 5 (or equivalent) in English and Maths. This is an essential car user post, and you must be able to provide a vehicle insured for business use.

Why Join Us? A workplace built on trust, balance and flexibility

We offer hybrid working, flexible hours and a culture that prioritises wellbeing. You'll receive 26 days' annual leave (rising to 32 with service), 10 bank holidays and the option to purchase additional leave. You will also benefit from the Local Government Pension Scheme, our Employee Assistance Programme and a wide range of staff discounts and salary sacrifice options.

Development that grows with you

You'll receive a thorough induction, ongoing CPD opportunities, and support to develop your communication, analysis and service improvement skills. Regular supervision, reflective practice and strong peer support are embedded in how we work.

A culture grounded in inclusivity

We value diversity, flexibility and collaborative working. We promote a supportive culture where staff are empowered to share ideas, develop professionally and contribute to service improvement.

How to Apply

Please use your application to demonstrate how you meet the criteria in the Job Description and Person Specification. Attach your supporting statement and resume. We look forward to welcoming someone who shares our commitment to inclusive, high quality communication.

The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). If successful you will be required to apply to the Disclosure and Barring Service (DBS) for a 'disclosure'. Further information can be found on the 'Our Recruitment Process' tab.

You will be required to provide a car for use in connection with the duties of this post and must be insured for business use. However, we may consider you if you cannot drive because of a disability.

Closing Date: Sunday 10th May 2026
Interviews: TBC

Job Description/Person Specification