SEN Business Support Officer

Location: Chatham (Office-based 3 days per week)

Contract: Interim (Initial 3 months, with potential extension)

Rate: £200 per day (umbrella)

About the Role

We are currently seeking an experienced Business Support Officer to join Medway Council's Education and SEND team on an interim basis. This is a key role within the Hub Inclusion Team, providing high-quality administrative and customer support to ensure the effective delivery of services for children and young people with Special Educational Needs and Disabilities (SEND).

Important: This role requires a commitment to attend the office at Gun Wharf 3 days per week. Please only apply if you can meet this requirement.

Key Responsibilities

• Provide proactive administrative support across Hub Inclusion Team activities
• Act as the first point of contact, delivering excellent customer service
• Respond to calls and emails promptly, maintaining accurate records
• Communicate clearly and professionally with a wide range of stakeholders
• Manage enquiries, including sensitive and confidential information
• Coordinate diaries, appointments, and scheduling
• Maintain databases and administrative systems in line with council processes
• Take accurate minutes and support SEND and partnership meetings
• Organise meetings, training sessions, and events end-to-end
• Prepare reports, documentation, and statutory returns
• Maintain accurate SEN pupil data in line with requirements
• Keep stakeholders informed with clear and up-to-date case information
• Gather feedback to support continuous service improvement

About You

• Proven experience in an administrative or business support role, ideally within a local authority or education/SEND setting
• Strong organisational skills with the ability to manage multiple priorities
• Excellent communication skills and a customer-focused approach
• Experience handling sensitive and confidential information
• Proficient in using databases and Microsoft Office applications
• Ability to work collaboratively with a range of stakeholders

If you are a proactive and organised professional looking to make a difference in a dynamic team, we would love to hear from you.