Security Operations Intern

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day. We are looking for a highly motivated Security Operations Intern with a passion for modern, cloud-based security operations and a desire to learn how to treat security as an engineering problem.

Location: Galway office on a hybrid basis (2-3 days per week).

Internship duration: Full-time from mid-January to end of August 2027.

Key Responsibilities

• Assist in building and optimizing automated incident response playbooks to orchestrate alert containment and remediation lifecycle actions.
• Write and maintain basic python scripts, infrastructure-as-code, and webhooks to seamlessly link alerting pipelines like PagerDuty with cloud infrastructure.
• Leverage generative AI coding assistants to efficiently write, debug, and document code, transforming existing automated processes into highly optimized, frictionless workflows.
• Help the engineering team design, build, and execute automated tabletop exercises and simulated attack campaigns to pressure-test the resilience of our production cloud environments.
• Audit existing security automation logic to ensure cloud API updates or environmental changes don't cause silent code failures or tracking issues.

Qualifications & Skills

• A strong desire to pursue a career in Cyber Security, specifically within Cloud Security Operations, Incident Response, or Detection Engineering.
• Basic experience or coursework in coding/scripting (Python, Bash, or similar languages) and a conceptual understanding of APIs.
• Familiarity with or interest in using AI tools to assist in writing code and solving technical problems.
• Foundational familiarity with or interest in cloud infrastructure platforms (specifically AWS ecosystem concepts like IAM, EC2, CloudTrail).
• An analytical mindset capable of breaking down a multi-step security issue into a logical flow.

What You'll Learn

• How to operate an automated framework inside a specialized commercial security operations pod.
• How to use AI securely and effectively to augment and accelerate software development tasks in a production environment.
• How to build automated defenses that protect production cloud scale, moving away from old school, manual practices.

Reasonable Accommodations

We provide reasonable accommodations for applicants with disabilities. If you require an alternative method for applying or need assistance, please contact . Your request will be addressed within 24-48 hours.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.