Seasonal Host - Shoreditch House, East London

Seasonal Host - Shoreditch House, East London

E1 6AW

Overview

Join us for the summer at Soho House! This is a seasonal role offered on a fixed-term contract through to September 2026.

At Soho House, a Host plays an essential role in welcoming and greeting members and guests, managing the table booking systems and supporting with floor team to seat current bookings and prepare tables for the next booking.

Essential responsibilities include ensuring members have an enjoyable experience, delivering excellent service from initial greeting and seating, and supporting floor team where needed.

What's in it for you

• Weekly Pay
• Team meal while on shift prepared by our chefs
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (option to up to 2 additional dependents)
• Dental Plan (option to add up to 2 additional dependents)
• Birthday Day Off after 1 year continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

Key Responsibilities

• Welcome every member by name and guest with open arms and hospitable manner
• Respond to guest inquiries and requests promptly, friendly and efficient
• Manage the Opera/OpenTable booking system to ensure members seated correctly
• In real time ensure any member related concerns are addressed, action items set, and management notified
• Build relationships with members and guest, communicating red flags and positive feedback to management and wider team
• Support floor team to prepare tables by setting up linens, cutlery and glasses
• Have outstanding knowledge of menus to provide detailed info on food, drink, allergies and pairings
• Resolve member complaints, handling all interactions with highest level of hospitality and professionalism
• Uphold discretion and professionalism, especially when serving VIPs and PWKs
• Contribute to team success, attending briefings, tastings, and assisting colleagues where needed

What we are looking for

• 2-3 years' experience in similar capacity
• Thrives in fast paced, high volume environments, maintains calm, solves quickly and effectively under pressure
• Hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Demonstrates competency as outlined in training schedule and Club School
• Able to work flexible shifts and schedules, including weekends and holidays as needed
• Ability to take direction, work in team environment and autonomously

Pay Range

Pay range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.

Equal Employment Opportunity

We do not discriminate on the basis of any protected group status under any applicable law. If you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the VEVRAA, we request this information.

Disability status is voluntary and confidential. We meet the federal requirement to provide equal employment opportunity to qualified people with disabilities. The law requires us to gauge progress towards a 7% disability workforce goal by asking applicants about disability status.

Additional details and criteria for disability categories are provided, such as alcohol or other substance use disorder, autoimmune disorders, blindness or low vision, cancer, cardiovascular disease, etc. For more information, the relevant US Department of Labor website can be consulted.