Seasonal Hospitality Team Member

Seasonal Hospitality Team Member

YHA York, 42 Water End, Clifton, York, North Yorkshire, YO30 6LP

Seasonal, flexible contract - June to November 2026

Minimum 25 hours per week

£12.71 per hour (applies to all, including those under the age of 21)

Overview

As a Team Member at YHA York you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality, whether it is taking a school group on a city tour, ensuring our bedrooms are clean, welcoming guests on check in or preparing hearty breakfasts. You will be part of a dynamic and driven team focused on ensuring YHA York has the best possible impact on all who come to our site.

Responsibilities

• Providing great customer service to all our customers, members and guests.
• Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check ins and check outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence more sales.

Skills and Experience

• Experience of working face to face with customers.
• Experience of working in a team - can help others to achieve a common goal.
• Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines.
• Ability to manage varying pressures, including peaks in workload demands - can prioritise, able to deal with conflicting duties.
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it.
• Demonstration of our HEART values - they're part of everything we do, and we look for people who bring them to life in their everyday work.

Benefits

• 10 nights free hostel stays per year for you and up to 3 friends or family.
• Access to YHA's staff discount and cash back portal.
• Free YHA Membership each year.
• Access to support via our Employee Assistance Program.