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We are seeking a part time Customer service and reception assistant to join our team and help create a positive first impression for all students, visitors, parents and stakeholders.

Job details Role type

Term Time Only

Hours of work

14hrs/39weeks

Location Location status Contract type

Permanent

Interview date

TBC

09/12/2025

About the role

As a key member of the customer service team you will play an essential part in maintaining a professional, efficient and friendly reception environment. You will support the smooth running of our operational services while working closely with student trainees, providing on the job training, guidance and high quality customer service.

Main responsibilities include

• Meet greet and welcome students and visitors.
• Operate switchboard in a timely and professional manner.
• Respond to internal and external enquiries efficiently and effectively.
• Complete postal services.
• Deliver accurate and timely administrative support across the service, maintaining a high standard of professionalism.
• Maintain excellent customer service at all times.
• Work with colleagues collaboratively, to meet deadlines.
• Working hours are term time only, 14hrs per week Tues-Fri 13:30pm-17:00.

Apply

Apply online to the Customer Services Advisor role.

National Star is a growing charity with more than 1,200 staff based in England and Wales. Established more than 50 years ago, we've supported hundreds of young people with disabilities to achieve their potential.

Fantastic career development opportunities and comprehensive induction programme - theory and practical

Benefits

• Free employee minibus service from central Gloucester and central Cheltenham to Ullenwood (subject to availability)
• Award-winning training
• Free use of National Star facilities at Ullenwood, including a heated indoor swimming pool and fitness suite
• Westfield medical cover
• Life insurance cover
• Employee helpline
• Contributory pension scheme
• Opportunity to purchase a TOTUM discount card
• Employee discounts at attractions, high street retailers, supermarkets, utilities and motoring, plus much more