Sea Logistics Customer Care Specialist Apprenticeship

With us, you will get to know the diverse world of logistics. Whether it's delivering equipment for our favorite sport or transporting sensitive components for the smartphones we use every day - you make an important contribution to life's small and big moments. Your work at Kuehne+Nagel has more impact than you can imagine.

Are you looking for achallenging and rewarding careerin the logistics and freight forwarding industry? Look no further! We are currently seeking amotivated and enthusiastic individualto join ourCustomer Care team in Glasgow. As a member of our team, you will have the opportunity to work with some of the best in the business and gain valuable insights into the industry.

The Customer Care Specialist Apprentice will be part of our Glasgow team responsible for ensuring efficient and effective customer service operations, focusing on providing outstanding care and service to our clients. The role oversees the exportation and importation processing of goods and will involve coordinating with various stakeholders, ensuring compliance with trade regulations, and optimising the efficiency of the logistics process.

This is not just another job, it's anexciting opportunityto be a part of something big and make a real difference. So, if you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you!

You'll be learning how to

• Develop strong expertise in general freight forwarding processes and industry requirements to support customers and ensure high satisfaction across our core logistics services.
• Collaborate closely with Operational Care Teams to fulfil and exceed customer expectations for timely, compliant, and efficient movement of cargo.
• Maintain accurate and compliant documentation for all general freight shipments, ensuring full traceability and readiness for internal or external audits.
• Coordinate with suppliers, carriers, and customs brokers to monitor shipments, ensuring proper handling and timely resolution of any issues throughout the transport process.
• Proactively manage and resolve exceptions related to delays, damages, or regulatory compliance concerns to protect service quality and maintain supply chain reliability.
• Deliver excellent customer service through clear, timely communication and swift responses to shipment-related enquiries.

Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding, candidates must have been resident in the EEA for at least the last 3 years.

This is an entry level training position. If you are already qualified or experienced in this area of work, this is unlikely to be the position for you. However, we would welcome your application for one of our other vacancies which can be found at