Scanning Officer

Scanning Officer (Manage Transactions)

Newport, Wales (Hybrid Working)

£14.42 per hour

9-month temporary contract

Brook Street is delighted to be recruiting for a Scanning Officer on behalf of a respected Public Sector organisation based in Newport. This is an excellent opportunity to join a dynamic and supportive team, with a strong focus on delivering high-quality Intellectual Property (IP) services.

Offering a competitive hourly rate of £14.42, hybrid working, and excellent on-site facilities, this role is ideal for candidates with strong administrative skills and a keen eye for detail.

Why apply?

• Hybrid working model (minimum 1 day per week in office)
• On-site parking and café facilities
• Access to gym and modern workspace
• Valuable experience within a reputable government organisation
• Supportive team environment and structured training

Key Responsibilities

• Sort and manage incoming post, distributing to relevant teams
• Scan and process documents using internal systems (e.g. Kofax)
• Accurately capture Trade Mark and Design applications
• Examine applications and legal documentation in line with relevant legislation
• Identify and communicate any discrepancies or objections clearly and professionally
• Update internal registers and systems with high accuracy
• Upload and manage emails and attachments within internal systems
• Respond to queries from internal and external customers via phone, email, and letter
• Provide clear explanations for decisions and offer guidance where needed
• Support customer service operations, including call handling and inbox management
• Collaborate with colleagues via Teams and contribute to wider organisational initiatives
• Engage with ongoing transformation programmes and team activities

Hybrid Working

• Minimum 20% office attendance (1 day per week)
• Full flexibility required during the initial 6-week training period
• Additional office attendance may be required for training or business needs (sometimes at short notice)

What we're looking for

• At least 1 year of administrative experience
• Strong organisational and time management skills
• High level of attention to detail and accuracy
• Confident IT skills and ability to learn new systems quicklyExcellent written and verbal communication skills
• Ability to work independently and as part of a team

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.