Scaled Customer Success Manager, CEE

Who We Are

Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn't to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business's system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life's work.

About the Role

• Manage a large portfolio of customers in EMEA.
• Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs.
• Design and run at scale outreach campaigns to key points of contact in order to assist with Notion adoption.
• Work cross functionally with sales partners to ensure strong adoption of Notion.
• Serve as our in house product ambassador to up level our customers' workflows and help them get the most return of investment from Notion.
• Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion.
• Proactively identify customers who aren't maximising their opportunity with Notion and reach out to create an action plan to help them achieve success.
• Inform and influence our overall growth strategy.

What You'll Achieve

• Drive adoption and expansion for a product people love that solves real problems: Some of the world's largest companies use Notion
• Help build the foundations of Customer Success at Notion as an early member of our sales/success team, instrumental in helping define our sales assisted motions.
• Serve as the customer's trusted advisor and product expert, hosting training, onboarding, and working sessions.
• Meaningfully shape our future product by providing insights to the product team.
• Elevate your skills by tackling our most impactful challenges in a fast growing environment.

Skills You'll Need to Bring

• 3+ years experience at a fast growing software company.
• Track record of success in a current Customer Success or Account Management role.
• Fluent Russian speaker.
• Experience managing a large volume of accounts.
• Strong intrinsic motivation to be a top performer and contribute to a team.
• Growth mindset and thrive in building stages of a nascent team.
• Motivated by seeing others succeed and grow when you partner with them.
• Highly adaptable, easily acclimating to a rapidly changing business and industry.
• Enjoy getting to know new people and helping them solve their business problems.
• Curiosity about AI tools, willing to adopt them to work smarter.

Nice to Haves

• Built Customer Success playbooks or processes.
• Experience in scaled program management or building campaigns in Outreach.
• Experience using Notion.
• Curiosity about data and insights; used Salesforce and Gainsight before.
• First or early hire at a fast growing start up before.
• Strong technical chops.

Compensation

Notion is committed to providing highly competitive cash compensation, equity, and benefits. The estimated range for total on target earnings (including base salary and on target incentive pay) for this role is €89,000 - €100,000 per year.

Equal Opportunity & Accommodations

Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. We consider qualified applicants with arrest and conviction records and provide reasonable accommodations during the application process. If you need assistance or an accommodation due to a disability, please let your recruiter know.