Scaled Customer Success Leader - SaaS Growth & Retention

A hospitality tech company based in London is looking for a Scaled Customer Success Manager. In this role, you will lead strategies to enhance customer retention and value for SMB clients without direct management. You should have 2-3 years of experience in SaaS Customer Success with a focus on data-driven decision-making. Benefits include equity, generous paid leave, and a supportive work culture. This is a hybrid position requiring office presence 2-3 days a week.