SC Cleared IT Engineer

We are recruiting for an SC Cleared IT Engineer for a leading IT Service provider based on site in Redhill.

Onsite support is a client-facing resolver group. The role involves working face-to-face with users to resolve hardware and software issues when the service desk is unable to assist. Responsibilities include handling tickets assigned by Helpdesk/Level 2 or self-service, such as fixing hardware, correcting cabling faults, replacing iPhones (as requested by the Telephony team), and performing software re-builds. The role also involves moving users within buildings and between sites, often requiring out-of-hours support.

1. Prioritize and coordinate work schedules to meet business and customer needs and deadlines.
2. Communicate complex issues effectively to meet business and customer requirements and prevent escalations.
3. Follow company Information Security Policies and report security events or risks.
4. Support and advise customers to resolve queries and escalate when necessary.
5. Work collaboratively within a team environment.
6. Adapt to changing business needs and follow management requests.
7. Manage ticket queues and own assigned tickets.
8. Contact users to schedule appointments, update tickets, and ensure SLA compliance.
9. Prepare IT equipment for new starters and leavers, and install equipment at desks.
10. Serve as the first point of contact and escalation for technical support within the helpdesk.

This role is an umbrella contract and is Inside IR35.