SC Cleared 1st Line Support Engineer

SC Cleared 1st Line Support Engineer - 2 months Contract - £200/day via umbrella company - onsite Birmingham - SCC FLEX CONTRACT

We're looking for a proactive and technically capable SC Cleared 1st Line Support Engineer to join our dynamic IT team. In this role, you'll be the first point of contact for technical support across the business, ensuring smooth operation of IT services, managing incidents, and contributing to both technical and business projects.

Your responsibilities as a 1st Line Support Engineer:

• Provide first-line technical support and fulfil IT service requests in line with agreed SLAs
• Log support calls and actions accurately and consistently
• Ensure compliance with IT Security Policies; escalate breaches to management as needed
• Follow change control procedures for all relevant activities
• Liaise with third-party vendors and service providers
• Manage the life cycle of End User Compute devices (ordering, building, upgrading, disposal)
• Ensure adequate coverage of the service desk during supported hours
• Participate in technical and business projects and service requests
• Conduct remote support visits to STBG sites as required
• Monitor infrastructure performance and status
• Maintain documentation of IT systems, processes, and procedures
• Stay current with emerging technologies and industry trends

As a suitable 1st Line Support Engineer, you will have:

• Proven experience in a 1st line IT support or similar role.
• Strong knowledge of Windows/Mac operating systems and Microsoft Office 365 Suite.
• Familiarity with IT service management tools and ticketing systems (eg, ServiceNow, Jira).
• Basic networking knowledge (eg, TCP/IP, DNS, VPN).
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Strong problem-solving skills and attention to detail.
• Customer-focused attitude with a commitment to providing high-quality service

If you are a results-driven 1st Line Support Engineer with a passion for your work, we want to hear from you. Immediate start. References required.

NOTE: At SCC, we take the privacy and security of your information very seriously, any information we hold will be by current data protection legislation. Upon submitting your application SCC will process your information in line with our privacy policy which can be found on our website under the Legal section -> Privacy Notice -> Flexible Resourcing