SAP S/4 Delivery Manager

As SAP Service Delivery Manager, you will lead and coordinate all service management activities. You will manage service handovers, including hypercare management and go-live support, optimize service delivery processes and lead a first and second level support team. You will also ensure the punctual processing of incidents and service requests and coordinate incident and problem management in accordance with ITIL standards. Your responsibility will make a significant contribution to the success of the project.

What you'll do

• SAP service and operations management: Management and support of first/second level support teams, implementation of service handovers (incl. hypercare and go-live support) and timely processing of incidents/requests according to ITIL STANDARS.
• Performance and process optimization: Monitoring of KPIs, creation of performance reports, continuous improvement of service delivery processes through automation, compliance with SLAs and introduction of innovative approaches.
• Strategic planning & implementation: Managing the solutions & operations stream to achieve the program goals, setting up a global SAP operations organization and coordinating SAP technology, infrastructure and administration.
• Project and stakeholder management: Close collaboration with program management, developers, base teams and implementation partners to ensure information transparency, meet deadlines, guarantee quality and enable smooth operations management.
• Incident and problem management: Coordination of escalations, analysis of recurring problems and derivation of sustainable solutions to ensure long-term system stability.
• Supplier and partner management: Managing service providers and implementation partners to ensure compliance, quality and on-time delivery.
• Promoting a positive corporate culture: Ensuring an appreciative and supportive working environment and building a team that is goal-oriented, motivated and customer-focused.

Who You Are

• Professional experience: 8+ years of experience in managing SAP services and leading IT teams, including at least 5 years in a management position, complemented by in-depth experience in global and complex SAP implementation projects.
• Technical know-how: In-depth knowledge of SAP modules (MM, SD, FI, CO), comprehensive SAP Basis knowledge in system architecture, monitoring and archiving, extensive experience with SAP S/4HANA (including private cloud, BTP) in cloud environments as well as hybrid and non-SAP system landscapes, familiarity with service delivery frameworks (ITIL, COBIT) and in-depth experience in KPI reporting.
• Management skills: Experience in incident and problem management, in-depth knowledge of common SAP project management methodologies and in the use of tools such as SAP Solution Manager (ITSM, ChaRM), Cloud ALM, ServiceNow and Jira, coupled with the ability to implement continuous improvement measures.
• Strong communication and intercultural skills: Excellent communication skills, confident demeanor, assertiveness and strong team management skills in international environments and willingness to travel internationally.
• Languages: Proficient in English is required; knowledge of German is an advantage.

What We Offer

• Cutting-Edge Environment: Be at the forefront of a Greenfield S/4HANA project-drive architectural decisions that shape our global ERP future.
• Impact & Influence: Own a key sub-project with strategic visibility-your work directly affects how we innovate, automate, and deliver.
• Growth & Development: Access to continuous training, certifications, and the chance to expand your skill set in an evolving SAP landscape.
• Collaborative Culture: Work alongside passionate experts who champion innovation and teamwork.

Ready to Shape the Future?

If you're energized by the prospect of leading architecture & development in a Greenfield S/4HANA setting and love the mix of strategy and hands-on problem-solving, we'd love to hear from you!