SAP Quality Assurance Tester

SAP Quality Assurance Tester - SAP Landscape - Verizon

We are seeking a detail-oriented and strategic SAP Quality Assurance Tester to drive end-to-end (E2E) testing and quality validation for our SAP landscape. In this role, you will collaborate closely with Technical Product Managers (TPMs), Third-Party Logistics (3PL) partners, and cross-functional onshore/offshore teams to ensure the seamless delivery of system fixes, enhancements, and roadmap milestones.

Depending on the level of the role, you will either serve as a subject matter expert in test execution and defect management, or act as a Liaison Quality Assurance Tester (LQT) responsible for defining testing strategies, driving stakeholder alignment, and managing administrative compliance across the project lifecycle.

Responsibilities

• Partner with Technical Project Managers and global teams to define project lifecycles, align on VZ/3PL requirements, and serve as the Subject Matter Expert (SME) for end-to end processes and system architecture.
• Develop and execute comprehensive testing strategies (FUT, UAT, regression, negative, and production validation) across VZ/3PL platforms; manage test scripts, data creation, and early release (ER) validations.
• Lead defect management processes and ensure strict ALM/JIRA compliance. Identify and resolve failed tests, facilitate Root Cause Analysis (RCA) workshops, and hold cross functional teams accountable using key metrics.
• Direct daily and nightly test executions across onshore/offshore teams (BSaI, GTS, and 3PL), drive stakeholder alignment, meet strict timelines, and proactively escalated risks or delays.
• Create and deliver Organizational Change Management (OCM) strategies, end user documentation, and production support training to ensure seamless adoption of new releases.
• Facilitate cross functional workshops to proactively remove project blockers and provide accurate metrics, release documentation, and status updates to support TPMs and GSSCS PMO leadership.

Qualifications

• Proven experience in software testing across all development cycles (FUT, UAT, Regression, Production Validation), with strong proficiency in tools like JIRA and Micro Focus ALM.
• Experience in end to end (E2E) business processes, SAP IT architecture, and full lifecycle defect management.
• Demonstrated experience coordinating effectively with 3PL partners, onshore/offshore teams, and cross functional business units.
• Experience acting as a TPM liaison, analyzing project metrics, and driving alignment across diverse stakeholders.
• Experience with Organisational Change Management principles and hands on experience developing end user training and support materials.

Additional Skills & Certifications

• Excellent verbal and written communication skills necessary to lead defect management calls, facilitate workshops, and draft clear technical documentation.
• Active credentials in software testing (e.g., ISTQB, CSTE) or SAP (e.g., SAP Certified Application Associate, SAP S/4HANA).
• Familiarity with test automation frameworks and tools (e.g., Tricentis Tosca, Worksoft, Selenium) to streamline repetitive regression cycles.
• Certifications in project management or Agile methodologies (e.g., PMP, CSM, or SAFe) that complement your work with TPMs.

Benefits

Verizon offers a competitive Total Rewards package that includes performance based incentives, discretionary equity awards, comprehensive health and wellbeing resources, generous paid time off, flexible working arrangements, and extensive training and development opportunities.