SAP CRM/SAP CX Lead Consultant

SAP CRM/CX Lead Consultant - Enterprise Service Solutions (Hybrid) - 6-Month Contract

Global Enterprise Partners is currently looking for an experienced SAP CRM/CX Lead Consultant for a 6-month contract supporting a large-scale enterprise CRM and Service transformation for one of our key clients in Belgium.

This role focuses on delivering and leading SAP-standard CRM and Service Management solutions, improving service processes, agent efficiency, and business alignment across complex enterprise environments. This is a hands-on lead consultant role, combining solution design, stakeholder guidance, and coaching - not a purely technical or development-only assignment.

You will work closely with business stakeholders, architects, and delivery teams to translate complex business challenges into sustainable SAP CRM and S/4HANA Service solutions, while guiding junior consultants and ensuring long-term platform value.

Key Responsibilities

• Lead the design and implementation of SAP CRM and S/4HANA Service solutions
• Translate business requirements into clear, SAP-standard functional and technical designs
• Facilitate and lead workshops to define best-practice SAP solutions
• Perform and oversee SAP CRM customisation and configuration activities
• Work hands-on with CRM 7.0/S/4HANA CM components (WebUI, IC, UI framework)
• Guide, coach, and support junior consultants within the project team
• Proactively engage and convince stakeholders through clear communication and leadership
• Ensure delivered solutions are scalable, maintainable, and aligned with SAP standards

Qualifications

• Strong experience as a Lead IT/CRM Consultant within enterprise environments
• Proven expertise in SAP CRM 7.0 and SAP S/4HANA Customer Management/Service
• Solidhands-on experience with:
  • WebUI & WebClient UI
  • Interaction Center
  • UI Component Workbench
  • BOL/GenIL programming
• Experience with SAP CRM on-premise; SAP CX knowledge is a strong plus
• SAP IS-U experience, combining business insight with analytical thinking
• Leadership mindset with a collaborative, innovative, and pragmatic approach

Assignment Details

• Duration: 6 months
• Workload: Full-time
• Location: Close to Limburg
• Onsite: 2 days per week (Hybrid)

If you're interested, please reply with your updated CV. If this role isn't relevant for you but you know someone who could be a good fit, referrals are very welcome.

Thomas Carrillo Beeck

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