Salsify and Aprimo Business Process Expert, Product Experience and Digital Asset Management

Hybrid Working if based in Amsterdam, remote for other locations.

Contract/Permanent Hybrid working, aligned to client and project requirements. Some collaboration with global stakeholders across time zones will be required.

Note - In order to consider your application please fill the below skill Matrix as a mandatory requirement.

Skill level is as follows: 1 - no experience, 2 - Basic Appreciation, 3 - Working Knowledge, 4 - Fully Operational, 5 - Leading Edge.

Skill/Experience Area

Salsify (Product Experience Management) -> "Hands-on working knowledge," key functional contact (1-5) (Your response)

Aprimo (Digital Asset Management)->"Hands-on working knowledge," key functional contact - (1-5) (Your response)

SOPs/Work Instructions/Process Maps/RACIs ->"Demonstrated ability to create and maintain" - (1-5) (Your response)

Multinational/GBS/Shared Services Experience ->Explicit environment requirement - (1-5) (Your response)

Stakeholder Coordination (global/regional) ->Central IT, Brand Teams, Markets, GBS - (1-5) (Your response)

Multi-tier Governance Models ->Central standards, hub execution, local ownership - (1-5) (Your response)

SLA Management/Vendor Governance->Explicit essential requirement - (1-5) (Your response)

Performance Metrics/Root-Cause Analysis ->Data-driven improvement support - (1-5) (Your response)

Process Design & Standardization (multi-market) ->Complex multi-market environments - (1-5) (Your response)

Written & Spoken English ->Explicit essential requirement - (1-5) (Your response)

Bachelor's Degree (Marketing/IT/Business) ->Formal qualification requirement - (1-5) (Your response)

Introduction

Neem Consulting is seeking an experienced Business Process Expert to support a major global consumer goods organisation undergoing significant transformation and establishing new global Marketing Operations capabilities. The role will support the successful rollout and operationalization of key elements of a new Content Suite ecosystem, with particular focus on Product Experience Management and Digital Asset Management. The successful candidate will bring strong functional and process expertise in Salsify and Aprimo, translating platform capabilities and global process standards into clear, scalable and executable ways of working. Acting as a subject-matter expert and quality interface for stakeholders, the role will help ensure that global standards are consistently Embedded across markets, operational teams, and service providers.

Responsibilities

PXM & DAM Process Delivery

• Support delivery and continuous improvement of Product Experience Management and Digital Asset Management processes.
• Coordinate PXM and DAM process activities across markets, operational teams, service providers and platform specialists.
• Maintain process documentation including SOPs, work instructions, process maps, RACIs and user guidance.
• Help ensure operational teams consistently follow agreed standards and ways of working.
• Coordinate with GBS/shared services teams, platform specialists and external delivery partners.

Product Experience Management

• Support the end-to-end flow of product data into Salsify.
• Support marketing enrichment workflows and ensure high-quality product content is available for retailer syndication.
• Help maintain consistent global Product Experience Management processes and controls.
• Act as a key functional contact for Salsify-related process questions.

Digital Asset Management

• Support the life cycle management of digital assets within Aprimo.
• Coordinate asset onboarding, metadata management, governance and rights management.
• Support asset activation and ensure assets are handled in accordance with agreed standards.
• Act as a key functional contact for DAM process and operational queries.

Delivery Management & Quality

• Track delivery performance against agreed KPIs and SLAs.
• Coordinate follow-up actions where performance or quality issues arise.
• Review process adherence and identify opportunities to improve quality and efficiency.
• Support UAT, process changes, and implementation of new ways of working.
• Support root-cause analysis and corrective actions for recurring operational issues.

Stakeholder Coordination

• Act as a key operational contact for PXM and DAM process-related questions.
• Collect, document and prioritize business requirements and process improvement opportunities.
• Coordinate across Central IT, Brand Teams, Markets, GBS/shared services and external service providers.
• Maintain effective communication across global and regional stakeholder groups.

Performance Monitoring & Governance

• Track and report performance against agreed KPIs and SLAs.
• Maintain action logs, risks, issues and dependencies.
• Prepare performance reports and status updates for governance forums.
• Escalate risks and issues where required and follow actions through to closure.

Continuous Improvement & Automation

• Contribute to process improvement initiatives across the wider Content Suite.
• Identify opportunities to simplify workflows and improve user experience.
• Identify recurring issues and pragmatic opportunities for automation.
• Support testing, implementation and adoption of automation and AI-enabled solutions.
• Participate in transformation and change initiatives impacting PXM and DAM operations.

Training & Knowledge Management

• Maintain training materials, onboarding content and user guidance.
• Support knowledge-sharing and process adoption across global teams.
• Ensure documentation remains accurate, current, accessible and version-controlled.

Essential Skills and Experience

• Approximately 5 years' experience in digital marketing operations, product data management technology or digital asset management.
• Experience within a multinational organisation, GBS, shared services or Centre of Excellence environment.
• Hands-on working knowledge of Product Experience Management using Salsify.
• Hands-on working knowledge of Digital Asset Management using Aprimo.
• Experience working closely with global and regional stakeholders.
• Demonstrated ability to create and maintain SOPs, work instructions, process maps and RACIs.
• Experience coordinating delivery activities across internal teams and external service providers.
• Understanding of multi-tier governance models covering central standards, hub execution and local market ownership.
• Experience analysing performance metrics and supporting root-cause analysis and data-driven improvements.
• Experience with process design, documentation and standardisation in complex multi-market environments.
• Experience with SLA management and vendor or partner governance.
• Strong written and spoken English.
• Bachelor's degree in Marketing, Mass Communication, Information Technology, Business Administration or a related discipline.

Desirable Skills and Experience

• MBA or postgraduate qualification.
• Lean or Six Sigma exposure.
• Experience working in Agile or project-based delivery environments.
• Experience supporting automation or AI-enabled process improvements.
• Experience within global FMCG or consumer goods environments.
• Exposure to marketing content ecosystems, product syndication and digital commerce.

Further information

The end client is establishing itself as a leading independent global ice cream business, building on more than 100 years of experience in creating indulgent, responsibly made food experiences. With a broad brand portfolio, significant international reach and multi-billion-euro annual revenues, the organisation is focused on accelerating growth, strengthening global capabilities and creating joyful consumer experiences across markets. Its strategy is centred on clear choices about where to play and how to win, combining innovation, creativity and operational excellence to turn everyday moments into memorable experiences. This role will support that transformation by helping embed scalable marketing operations, content processes and platform-enabled ways of working across a complex global environment.