Salesforce Service Delivery Manager

Salesforce Service & Platform Manager

Location: Surrey (Hybrid - 2 days per week onsite)
Salary: £80,000 + £8,000 car allowance + bonus up to 20% + benefits

About the Role

You will be responsible for ownership of the stability, performance, and continuous improvement of our global Salesforce environment.

This pivotal role will oversee Sales Cloud, Service Cloud, CPQ, and key Front Office integrations-ensuring the platform delivers a reliable, high-quality service to users worldwide. You'll manage service performance, drive technical enhancements, and coordinate delivery across internal teams and external partners.

Key Responsibilities

• Ensure ongoing availability, performance, and issue resolution across Salesforce and integrated systems.

• Lead coordination between internal support teams, service desk, and third-party AMS partners to meet SLAs.

• Oversee delivery of platform enhancements, managing backlog, sprint planning, and release execution.

• Collaborate with architecture and development teams to deliver scalable, compliant solutions.

• Manage vendor relationships, ensuring SLA compliance and continuous service improvement.

• Act as the key contact for business stakeholders, providing transparency on service performance and roadmap progress.

• Ensure governance and compliance with IT General Controls, change management, and audit standards.

• Line-manage and develop a small team, fostering a culture of accountability and excellence.

About You

You'll bring a mix of technical understanding, service delivery experience, and strong stakeholder management skills, ideally gained in a complex, global organisation.

Essential skills and experience:

• 7+ years' experience in Salesforce platform management, service delivery, business analyst or related IT leadership roles.

• Hands-on familiarity with Sales Cloud, Service Cloud, CPQ, and system integrations.

• Proven experience managing third-party support and delivery partners.

• Strong understanding of ITIL-based service management and Agile delivery methodologies.

• Excellent coordination and communication skills across technical and business audiences.

• Salesforce certifications (Administrator, Platform App Builder, or Service Cloud Consultant) desirable.

If this position is of interest, please apply with an up to date CV for consideration.