Salesforce Change Management Specialist

Salesforce Change Management Specialist

Central London- Hybrid role

Salary- up to £95K base + bonus + benefits

Our client is a global company based in Central London, looking for a Salesforce Change Consultant to drive change management strategies for Salesforce projects and engage stakeholders effectively. Experience in change management and familiarity with Salesforce ecosystems preferred.

Key Responsibilities

• Develop and execute a change management strategy for Salesforce projects, including stakeholder analysis, impact assessments, and adoption roadmaps.
• Partner with programme leads, business stakeholders, and Salesforce teams to drive engagement and alignment.
• Define and deliver communications plans, ensuring consistent, clear messaging around Salesforce changes.
• Design and deliver training strategies and user enablement materials, tailored to different user groups and business units.
• Monitor adoption and business readiness through KPIs, surveys, and feedback loops, making adjustments as needed.
• Identify potential resistance and proactively manage challenges through coaching, workshops, and stakeholder engagement.
• Support leadership with change advocacy, building buy-in across executive and end-user communities.
• Collaborate with Salesforce admins, developers, and business analysts to ensure change requirements are Embedded into delivery.
• Champion a continuous improvement culture, ensuring Salesforce solutions are Embedded and utilised effectively post-go-live.

Required Skills & Experience

• Proven experience in change management within large-scale technology or CRM programmes (Salesforce experience strongly preferred).
• Familiarity with Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, or other relevant clouds).
• Strong understanding of organisational change methodologies (eg, PROSCI, ADKAR, Kotter).
• Exceptional stakeholder management and influencing skills across senior leadership and business users.
• Excellent written and verbal communication, presentation, and facilitation skills.
• Experience designing and rolling out training and enablement programmes.
• Strong problem-solving skills with the ability to work in fast-paced, agile environments.

Preferred Qualifications

• Salesforce certifications (eg, Salesforce Associate, Administrator, or Business Analyst).
• Change management certification (eg, PROSCI, APMG, ACMP).
• Experience in digital transformation projects across multiple business units or regions.