Salesforce Administrator

TAKE YOUR CAREER IN A NEW DIRECTION

At Eurostar, we're fuelling the future of rail travel - operating in five countries and sparking new opportunities for travellers. But our trains connect much more than just people and places. They're helping us build a greener, more inclusive future for everyone. Join us and you'll be part of a passionate team which always goes the extra mile.

An exciting opportunity awaits you as Salesforce Administrator in our Technology & Process Optimisation team. The Salesforce Administrator is responsible for the administration of this includes system configuration, (maintenance, system enhancements/upgrades, etc.), creation of reports and dashboards, end-user training and data integrations, ensuring data hygiene and integrity. This role collaborates with functional leaders to identify, define, and implement changes and enhancements to meet business requirements in a dynamic, high-growth environment. This individual will also assist the Senior Salesforce Administrator with technical deployments, from sandbox environments into the production environment.

The ideal candidate will have exceptional technical, analytical, and problem solving skills and be comfortable interacting with all levels of the organisation. We are seeking a self starter, with a bias towards action, who can recognise and make process improvement recommendations. You will identify new and creative opportunities to leverage and its database to support additional business processes or functions. You will also be motivated, team oriented and passionate about Salesforce technology.

This permanent position is based in our London Kings Cross office with hybrid working arrangements (expectation to be in the office 3 days per week).

The close date for this role is Friday, 12 December. Candidates are encouraged to apply as soon as possible; Eurostar reserves the right to contact candidates before close date and to close the role earlier if suitable candidates are identified.

Internal reference only: This is Grade D, Travel Services 1 - 3.

We're looking for someone to:

• Oversee configuration, design, functionality, and end user support for the Salesforce platform.
• Configure and maintain custom objects, workflows, approval processes, security settings, and integrations within Salesforce.
• Manage user roles, profiles, and access controls to ensure data integrity and compliance.
• Implement change control, best practices, and release management following Agile methodology.
• Collaborate with business stakeholders (especially Contact Centre) to gather requirements and deliver Salesforce based solutions.
• Handle data imports, deduplication, clean up, and maintain integrations with connected applications (e.g., Marketing Cloud, DocuSign).
• Identify risks, drive process improvements, and support adoption of new tools and processes.
• Partner with internal teams and external vendors to maintain CRM systems and support cross functional projects.

You'll need

• A University degree or equivalent in Computer Science, Marketing, or a related field.
• To be certified as a Salesforce Administrator
• Minimum 3 years of experience configuring and developing on the platform.
• Proficient in Salesforce administration, including Service Cloud and Sales Cloud (medium to advanced level).
• Strong understanding of workflows, approval processes, security settings, and integrations within Salesforce.
• Ability to communicate effectively in English, including handling professional discussions.
• Familiarity with best practices for system maintenance, data integrity, and change control processes.

Benefits

• Travel benefits that can be used for both work and play including 75% off underground network from Day 1
• Competitive defined benefit pension scheme
• Free Eurostar tickets
• Discounted Eurostar tickets for friends and family
• Ongoing training and development
• Lots of other exclusive deals, discounts and perks

A whole new platform for your career- If you think you've got what it takes to help us make Eurostar bigger and better than ever before then we'd love to hear from you.

At Eurostar we believe in giving everyone an equal chance. We actively encourage applications from talented individuals regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, whether you're pregnant or on maternity leave.

Your individuality is your strength, and we want a diverse team that reflects the world we live in.