Salesforce Administrator

Robert Half Technology are assisting a global market leading AI powered tech company to recruit a Salesforce Administrator on a contract basis - hybrid working - London based. Outside IR35

Join a growing Data & Revenue Operations (D&R) Team. This role is an opportunity to deliver high-impact improvements to our Salesforce platform while driving integrations with a modern GTM technology stack.

You'll work closely with the Sales, Service, and Operations teams to deliver both quick wins and strategic improvements within Salesforce. This is a hands-on role for someone who can get up to speed quickly, spot opportunities for improvement, and deliver tangible impact over 3-6 months.

Role

1. Improving Salesforce (Sales & Service Clouds)

Sales Cloud:

• The Salesforce Administrator will review and improve Sales task and activity logging/tracking.
• Implement Einstein Activity Capture.
• Optimise Account, Opportunity, and Contact creation processes (layouts, automation, end-user journey).
• Automate Opportunity creation when specific conditions are met.
• Enhance Salesforce setup to support B2C2B (previously B2B-only).

Service Cloud:

• Implement Einstein Case Classification.
• Configure Einstein Article Recommendations.
• Support longer-term roadmap towards Agentforce for Service (target: end of year).

2. Integrating & Maintaining Non-SF Systems

• 6sense - predictive modelling and ABM integration.
• 6sense Conversational Email setup.
• Implement and integrate Sales Engagement platform (likely Gong Engage).
• Planhat (CSP platform) - integration and configuration.
• HubSpot - ensure smooth bi-directional sync with Salesforce Sales Cloud.

Profile

• Proven experience as a Salesforce Administrator
• Strong knowledge of Sales Cloud and Service Cloud functionality, automation, and configuration.
• Hands-on experience with Einstein features (Activity Capture, Case Classification, Recommendations).
• Track record of integrating Salesforce with third-party systems (ideally 6sense, HubSpot, or CSP tools).
• Ability to get up to speed quickly and deliver in a fast-paced environment.
• Strong problem-solving skills and a collaborative working style.

Company

• Global market leading AI powered tech organisation
• Hybrid working - London based
• Initial 3-6 month contract
• Outside IR35

Salary & Benefits

The salary range/rates of pay is dependent upon your experience, qualifications or training.

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