Salesforce Administrator

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We are recruiting on behalf of our client, who are currently rolling out Salesforce across their organisation. They are seeking a talentedSalesforce Administratorwith strong expertise inService Cloud. This hybrid role offering some flexibility to work from home and from their office (South West England), providing the perfect balance for productivity and collaboration.

Why Join Them?
Work in a dynamic and supportive environment that values innovation and initiative.
Hybrid working setup for better work-life balance.
Opportunity to make a real impact by optimising Service Cloud processes and driving business success.

If you're ready to make a move, apply now! Don't miss your chance to join a forward-thinking team where your skills will be valued and rewarded.

Responsibilities

Key Responsibilities:
Administer and optimise Salesforce Service Cloud to support customer service operations.
Configure workflows, validation rules, automation tools, and custom objects to meet business needs.
Proactively identify system improvements and implement solutions independently.
Collaborate with stakeholders to gather requirements and deliver tailored configurations.
Monitor data quality, ensure system accuracy, and manage integrations with third-party tools.
Provide training and support to users for effective platform utilisation.

Skills

What We're Looking For:

Strong understanding of Agentforce and its application within the Service Cloud ecosystem.
A self-sufficient individual who can take initiative, solve problems creatively, and think critically under pressure.
Ability to adapt to challenges and deliver solutions independently while maintaining high standards of accuracy.
Excellent communication skills to liaise with teams and stakeholders effectively.

Experience Requirements

Highly knowledgeable with a proven background working with Salesforce Service Cloud.

Qualifications

Certified Salesforce Administrator is essential; Service Cloud Consultant certification is a plus.

We often fill jobs before they're advertised, get an email as soon as we get a new job matching your search criteria.