Sales Support Consultant

Career Area

Sales

Job Description Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Title

Sales Support Consultant

Salary

£49,519 - £61,899

Contract

Permanent

Location

Solihull, West Midlands

Hours

Full Time, 5 days on site

Travel

0-10% travel with travel primarily within UK and continental Europe

Job Reference

R

The Opportunity

Caterpillar's Sales Support Consultant within the Job Site Solutions (JSS) Business Process Support Team will be focused on the development of region specific maintenance & repair (M&R) strategies and pricing for JSS commercial opportunities. Additionally, the Sales Support Consultant will support integrated solution pricing and contract drafting for Customers and Cat Dealers in Europe, Africa, Eurasia, and the Middle East.

As a member of the JSS Sales Support team, you will need to have a growth mindset, promote continuous improvement, and help build a defect free culture. We have a fabulous team that does some of the most exciting work at Caterpillar, and we can't wait for you to join the team!

Job Duties/Responsibilities

• Develop maintenance strategy and M&R hourly rates for JSS opportunities identified by the commercial team

• Support customer specific asset management strategies for rebuild, repair, or replacement decisions

• Collaborate with JSS commercial and legal teams to ensure contracts are accurately drafted and legally approved

• Collaborate with Cat Dealers and JSS Fleet Managers to audit the financial status of M&R contract commitments

• Maintain and develop Standard Work for regional pricing, contract drafting, and invoicing processes

• Support the growth of the JSS business model into new countries by collaborating with local accounting and legal teams

Required Skills/Experience

• Strong Communication Skills - You are confident in both written and verbal communication, able to collaborate effectively across teams and with external partners.

• Customer Focus - Demonstrates a deep understanding of customer needs and expectations, using this insight to guide business decisions and deliver tailored solutions that enhance customer satisfaction and long term value.

• Exceptional Time Management - You thrive in dynamic environments, juggling multiple priorities while staying organised and focused.

• Industry Experience - You have hands on experience in heavy industry service operations, bringing valuable insight and practical knowledge to the team.

• Data Management Proficiency - You are comfortable working with data, using it to inform decisions and drive operational efficiency.

• Adaptability & Creativity - You embrace change, adapt quickly and make informed decisions under pressure , and bring innovative solutions to complex challenges.

Top Candidates Will Have

• Degree in Engineering, Business, Marketing, or a related technical field.

• Strong Interpersonal Skills - You build relationships with ease and are comfortable engaging with Caterpillar and Dealer leadership, as well as cross functional teams.

• Experience in Dealer Facing Roles - Prior exposure to Caterpillar dealer environments is a strong advantage.

• Familiarity with Caterpillar Systems - Understanding of Caterpillar service tools and systems will help you hit the ground running.

• Demonstrated experience using M&R rate development tools such as Calculator Web, Service Option Collaborator, AMT, and related systems and methods.

• Proven background in drafting and finalising contracts, ensuring compliance and alignment with organisational standards and commercial intent.

Benefits

• 27 days annual leave + bank holidays,

• Up to 10% bonus,

• Flexible Buy in Benefits such as Private Medical, Healthcare, Vision & Dental schemes, Green Car Scheme and more,

• Share Scheme (50% Company Matched),

• Contributory Pension Scheme (Contribution double by Company up to 10%)

What You Will Get

We look forward to welcoming the successful candidate to our dynamic, diverse and friendly team. We have a culture of openness, autonomy, support, personal development as well as a continuous drive for improvement.

About Caterpillar

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off highway diesel and natural gas engines, industrial gas turbines and diesel electric locomotives. For 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.

Relocation

Relocation is available for this position.

Equal Opportunity Statement

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.