Sales Support Advisor

We are recruiting a Sales Support Advisor to join a busy commercial team, providing high-quality sales support across customer enquiries, project coordination and internal sales processes. This role is ideal for someone who enjoys customer interaction, data accuracy and playing a key role in enabling successful sales outcomes.

As a Sales Support Advisor, you will act as a central point of contact for incoming enquiries, delivering professional sales support while working closely with internal sales teams to convert opportunities into projects.

Key Responsibilities - Sales Support Advisor

• Provide first-line sales support for customer enquiries, including product information and selection guidance.
• Capture, qualify and log sales leads accurately within the CRM system to support sales pipelines.
• Deliver proactive sales support by coordinating enquiries, quotations and project updates with internal teams.
• Maintain and cleanse CRM data to ensure accurate reporting and effective sales support activity.
• Follow up responses from marketing campaigns and events to develop qualified leads.
• Carry out basic product sizing and selection processes (training provided).
• Provide consistent sales support via phone, email and digital channels to ensure excellent customer service.
• Support external sales teams by updating project and customer information.
• Ensure all work aligns with internal quality, environmental and compliance standards.

Skills & Knowledge Required

• Previous experience in a customer-facing role delivering sales support or commercial coordination.
• Strong written and verbal communication skills with a confident phone manner.
• High attention to detail and accuracy when managing data and CRM records.
• Customer-focused, proactive and solution-oriented mindset.
• Comfortable working across multiple systems and managing competing priorities.
• Experience using CRM systems

Salary & Benefits

• £27,000 salary
• Annual bonus opportunity
• Pension scheme
• Health Cash Plan
• Employee Assistance Programme (EAP)
• Hybrid working
• Early Friday finish
• On site parking