Sales Practitioner, Next Generation Customer Operations

Sales Practitioner Job Description

Role: Next Gen Customer Ops Sales Practitioner

Organization: Global Operations Sales

Level: CL5 or CL6

Location: US/EMEA

There is never a typical day at Accenture, but that is why we love it here! This is an extraordinary opportunity to build a rewarding career at Accenture Operations. Working in highly collaborative teams for world-leading clients, we will nurture your talent in an inclusive culture that values diversity.

Whatever you are passionate about, make the most of it in a career with Accenture. Whether you are a strategic thinker, a digital innovator, a tech wizard, or a business problem solver, you will find an exciting career path on the cutting edge. We would love to get to know your unique blend of talents and help you explore and grow them further.

Who are we?

Ask anyone who works here the people make Accenture what it is. Our people are committed to giving their very best every day and doing what's right for our people and clients. At Accenture, we drive digital transformation at some of the biggest organizations across the world. We're at the forefront of leveraging data and AI technology innovations, alongside our expert business specialists and advanced operations hubs, to drive large-scale operational transformations for our clients.

Accenture is already recognized as a market innovator in the space of Next Generation Customer Operations business. We help organizations transform and operate their complex global operations. Our strategic managed services for Customer Operations business provide access to talent and expertise, improved ways of working, and better business outcomes.

We are currently looking for a Sales Practitioner to support sales origination and increase successful deal closure.

Work you will do:

• Act as domain strategist in driving overall Origination
• Provide Subject Matter expertise through Sales cycle for customer operations services and execution
• Work with Song GTM team and Song Practitioners to ensure the scaled services for customer operations are always considered when a deal is originated
• Create a trusted relationship with the client and understand and capture the client situation and challenges.
• Animate client workshops on value identification and solutioning.
• Build a compelling story with clients for how Accenture will partner with them to achieve the value they desire.
• As an active member of the pre-sales ecosystem, develop a winning value proposition maximizing the benefits of managed services engagement model. Keep elevating our managed services value proposition for Customer Operations services.
• Influence strategic direction for the type of opportunities to pursue and the appropriate approach to use for each.
• Support Solutioning, Value Architecture, Deal Structuring, TVE, pricing and contracting

Primary Performance Measures:

• Gaining recognition for domain expertise and earning endorsements from sales and account teams
• Development of a qualified pipeline and personal impact on key wins
• Support RFP processes in the Customer Operations area, from beginning to contract signature.

What is in it for you:

Joining us means leading the transformation to Next Gen Customer Operations through cutting-edge, technology-driven solutions. At Accenture, we are committed to excellence, innovation, and fostering a culture of collaboration and continuous improvement. Be part of our mission to make a significant impact in the digital age.

• Career progression by deepening sales skills and/or developing new related skills, growing into more complex sales roles
• Opportunity to travel (up to 50%)
• Mentoring and coaching that help you realize your career goals
• Flexible work arrangements for maintaining work-life balance
• Well-being programs that boost your overall well-being, energy and ability to work in a sustainable way
• Opportunities to get involved in corporate citizenship initiatives, from volunteering to doing charity work, as well as Inclusion & Diversity networks

At the heart of change, there is a great human. Bring your ideas, ingenuity and passion and be part of our team!

You are proficient in:

• Contact center or related industry, leading high value solution development opportunities particularly in Customer Operations (i.e. customer care, digital care, social care, retentions, and collections)
• Delivery or consulting for large-scale customer services operations
• Managed Services solutioning
• Consultative selling
• Client Relationship Development
• Commercial & pricing acumen
• Customer Insight
• Industry Insight - experience in a minimum of 1-2 industries.

You get your energy from:

• Building trust-based relationships
• Passion for business development
• Collaborating across diverse groups
• Working in a fast-paced, quickly evolving environment
• Interacting with clients to understand their issues and provide solutions.