Sales Operations Specialist

Join SoftwareOne's Sales Operations team in Amsterdam, Netherlands, and seize the chance to define a significant impact. As an inside sales expert and fluent in Dutch and English, you will be responsible for implementing and performing RFPs, ensuring outstanding and long-lasting relationships with vendors and clients.

Key Responsibilities

• Develop and Maintain Relationships: Foster positive relationships with a specific set of collaborators and customers, ensuring long-term partnerships and representing the company professionally.
• Client and Internal Queries: Address and resolve all customer (and internal) queries and issues promptly as the first point of contact.
• Up-sell & Cross-sell Opportunities: Identify up-sell and cross-sell opportunities, translate market signals into new services, and share feedback with our Sales and Services team.
• Service Delivery Leadership: Lead all aspects of end-to-end service delivery to ensure flawless execution.
• Meeting Preparation: Prepare QBR meetings from an operational perspective and operational meetings with customers.
• Contract Renewals: Support the completion of software license contract renewals.
• Customer Onboarding: Ensure accurate customer onboarding, adoption, and visualization of customer data in the Client Portal.
• Quality Benchmarks: Achieve quality benchmarks, including minimizing the number of credit memos/churns.
• SLA Achievement: Ensure the agreed SLAs are achieved.
• RFP Process Management: Manage the entire RFP process from start to finish, ensuring timely submission of documents.
• Margin Optimization: Optimize margins with various vendors.
• Autonomous Decision-Making: Operate autonomously, making your own considerations and decisions.
• Process Ownership: Take ownership of specific operational processes, constantly seeking optimization.

Required Knowledge, Skills, and Abilities

• Languages: Fluent in Dutch and English
• Operational Policies: Knowledge of operational policies and procedures and customer service techniques.
• Data Analysis: Ability to gather and analyze internal information to support opportunity developments.
• Negotiation and Communication: Strong negotiation and communication skills.
• Time Management: Excellent organizational, time management, and multitasking skills.
• Problem-Solving: Strong analytical abilities and problem-solving skills.
• Independence: Ability to work independently with minimal supervision.
• Work Ethic: Strong work ethic and dedication to delivering high-quality results.
• Collaborator Engagement: Effective engagement with collaborators and the ability to build positive relationships internally.