Sales Operations Manager

Sales Operations Manager

Location: Hertfordshire (Office-Based)
Contract: Full-Time

About the Role

An established and growing business is seeking a proactive Sales Support Manager to oversee customer service, sales administration, and logistics activities. This is a varied position requiring excellent organisational skills, commercial awareness, and the ability to coordinate multiple priorities in a fast-paced environment.

The successful candidate will act as a key link between customers, suppliers, logistics partners, and internal teams, ensuring the smooth flow of information and operations across the business.

Key Responsibilities

Team Coordination

• Support and coordinate the day-to-day activities of the internal administration team.
• Allocate workloads and ensure tasks are completed accurately and on time.
• Provide guidance and support to colleagues across the business.
• Maintain confidentiality when handling sensitive information.

Logistics & Operations

• Coordinate deliveries, collections, and transport arrangements.
• Liaise with customers, suppliers, couriers, and logistics providers.
• Monitor shipments, resolve delivery issues, and provide updates where required.
• Ensure operational records and documentation are accurate and up to date.
• Proactively identify and address potential delays or service disruptions.
• Work closely with sales, warehouse, operations, and finance teams to ensure efficient service delivery.

Sales Support

• Ensure customer enquiries are responded to promptly.
• Facilitate clear communication between internal teams and customers.
• Support the follow-up of quotations and sales opportunities.
• Help maximise customer engagement and service levels.

Planning & Prioritisation

• Manage multiple competing priorities effectively.
• Anticipate challenges and take proactive action to resolve them.
• Monitor deadlines and ensure key business commitments are met.
• Keep management informed of risks, delays, and operational concerns.

About You

Essential Requirements

• Experience in a senior administration, operations, or coordination role.
• Previous experience supervising or leading a team.
• Strong organisational and time management skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience coordinating logistics, deliveries, or supply chain activities.
• Competent Microsoft Excel user.
• Strong problem-solving skills with a proactive approach.
• High attention to detail and accuracy.

Personal Qualities

• Forward-thinking and solutions-focused.
• Strong communicator with the ability to build relationships at all levels.
• Organised and adaptable under pressure.
• Reliable, accountable, and able to work independently.
• Professional, customer-focused, and commercially aware.

This is an excellent opportunity for an organised and driven professional looking to play a key role within a growing business, supporting both operational efficiency and customer satisfaction.