Sales Manager

LIFE AT CLAYS

Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes the sport safe, fun, and accessible for everyone . As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences.

Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you!

We're proud to be certified as a Great Place to Work and on the 2025 UK Best Workplace medium organisations list, which reflects our commitment to creating an amazing work environment. But don't just take our word for it-here's what our colleagues have to say about us:

" You can be yourself here . The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you."

"From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development."

" Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace."

CLAYS VALUES

At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That's why we're dedicated to creating an inclusive culture . Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we'd love to hear from you!

And of course, we're looking for someone who embodies our Clays values. That's why we've framed them as key questions that guide everything we do:

SAFE - Is it safe? For our team, our guests, the business, and our partners.

AMAZING EXPERIENCE - Are we delivering an amazing experience? We bring fun, thrill, wonder, and joy, aiming to surprise, delight, and exceed expectations.

LASTING - Is it lasting? We strive to make a positive, sustainable impact on our world, our team, our guests, and our industry. We aim to create strong impressions and lasting memories, constantly evolving to offer something new.

SUMMARY OF POSITION

What's the Gig, you ask?

As a Sales Manager at Clays , you'll combine sales excellence and exceptional hospitality. You'll be a key player in the team to deliver our sales goals. You'll thrive in both proactive and reactive sales environments, spotting opportunities before they land, responding quickly to inbound enquiries, and always bringing value with energy and insight.

You'll bring enthusiasm, confidence, and a can-do attitude to everything you do-building genuine relationships, understanding your clients' world inside out, and taking initiative without needing to be asked.

You'll lead from the front-handling client calls, quoting with confidence, and ensuring we're offering smart, tailored solutions to create amazing experiences. You'll mentor junior team members, collaborate with other departments. If you're passionate about hospitality, target-driven, and excited to progress in a fast-moving environment, this could be your next big move.

DUTIES & RESPONSIBILITIES

Your role will include but may not be limited to the following responsibilities;

Sales Excellence

• Consistently hit and exceed pre-booked sales targets
• Proactively create demand through outreach and partnerships while confidently converting inbound leads
• Engage clients with thoughtful, relevant communication at every stage of the sales cycle - building understanding and driving conversion
• Mentor and support Sales executives - setting clear standards, sharing knowledge and helping them grow through change
• Collaborate with senior leaders on new campaigns, venue launches, pop-ups and high-impact events
• Excellent use of systems to track and report on performance. Create and monitor Salesforce dashboards and use these to uncover trends and drive data-informed decisions

Exceptional Hospitality

• Deliver tailored, thoughtful responses to phone and email enquiries - ensuring every interaction reflects Clays' brand and values
• Accurately record guest data and preferences in our reservations system to personalise service and enhance guest journey
• Prioritise effectively, solve problems creatively and draw on team knowledge to overcome challenges and seize opportunities
• Monitor booking trends, competitor activity and client behaviour to continuously refine your approach, learning from results and driving improvement across the team

SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES

• Proven track record delivering in a similar position for 4+ years
• Knowledge of CRM tools, particularly Salesforce
• Confident managing both proactive outreach and reactive inbound enquiries
• Excellent written and verbal communication skills
• Experience in hospitality, events, or reservations
• Proven ability to close sales and consistently hit revenue targets
• Ability to anticipate client needs and pitch creative, tailored solutions
• Comfortable identifying new business opportunities with existing clients and third-party partners
• Strong relationship-building skills with clients and colleagues
• Highly self-motivated with a proactive mindset-gets things done without being asked
• Skilled at balancing multiple priorities in a fast-paced environment
• Team player who brings positive energy to the group
• Above all, a bubbly, confident, can-do attitude and passion for hospitality and career progression

WHAT YOU'LL GET IN RETURN

We value our colleagues greatly and want everyone to feel rewarded.

Our great benefits include:

• Competitive Salary : A base of £36,000 with on-target earnings of up to £50,000 - the higher the performance, the higher the potential reward!
• Holiday : 32 working days' holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service.
• Colleague Discounts : Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family.
• Paid Breaks : We value your time and ensure you're compensated for your breaks.
• Health Care Cash Plan : Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP.
• Career Growth : Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays.
• Celebration Day : An additional paid day off each year to celebrate something meaningful to you.
• Parental Leave : Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service.
• Employee Assistance : Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme.
• Volunteer Day : A paid day off annually to give back to your local community.
• Birthday Gift : Choose a special gift to celebrate your birthday.
• Pension Scheme : Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you.
• Recognition and Incentives : Enjoy team recognition and rewards through our Shooting Stars programme.
• Hospitality Discounts : Access exclusive discounts via Hospitality Rewards.
• Meals Provided : Free meals for colleagues working operational shifts in venue.

Plus, we're certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment!

This role will be based at Clays support office in Moorgate.