Sales Manager - Luxury Brands

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As the Sales Manager for Luxury Brands, you will lead a high-performing sales team to deliver exceptional client service and achieve ambitious sales KPI targets. Your role will be central to driving commercial growth, ensuring operational excellence, and fostering a culture of continuous development and innovation. You will inspire your team to deliver a world-class luxury experience, while contributing to the wider strategic goals of the ITC Group.

Job Purpose

You will lead a high-performing sales team to deliver exceptional client service and achieve ambitious sales KPI targets. Your role will be central to driving commercial growth, ensuring operational excellence, and fostering a culture of continuous development and innovation. You will inspire your team to deliver a world-class luxury experience, while contributing to the wider strategic goals of the ITC Group.

Key Responsibilities

• Deliver revenue & profit targets for the brands as well as other sales KPI's, ensuring the teams are focussing on key processes that add value to the business & client
• Lead, motivate, and inspire the sales team to achieve and exceed individual and team KPIs
• Supporting head of sales to continuously analyse performance data, providing insightful commentary, actionable recommendations, and real-time trading feedback
• Ensure consistent and high-quality communication across all client touchpoints, ensuring delivery and helping to identify any training gaps
• Co-ordinate attendance at supplier training in-house and out of hours, along with Privilege trips, ensuring all minimum standards are adhered to pre-during-post trip, and the team's product knowledge is kept up to date

This role is preferably based in the Chester office, but we are open to discussing flexible arrangements for the right candidate.

The role is full time and will be required to work 37.5 hours per week Monday to Friday, working various shift patterns across an agreed rota with office hours 8am - 7:30pm. The role is also required to participate in a rota for Saturday working for which a day of in lieu is give and may also be required to participate in a rota for Sundays.

There are many benefits to being part of the team at ITC Travel Group, some of these are:

• Holiday allowance starting at 25 days plus bank holidays, increasing with length of service
• Hybrid and flexible working opportunities
• Paid volunteering days
• Ongoing training and development including overseas educational trips
• Access to discounts and offers on your own holidays
• Enhanced family friendly benefits
• Plus more!

We also really value our culture and you can read more about this in our own Culture Deck.

How to apply

If you possess the experience, attitude and passion to make a real difference to our business, then please apply below.

Apply

Our passionate commitment to fulfilling and exceeding our clients' dreams and desires is at the heart of what we do.

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Salary Expectation

Tell us why you have applied for this position?

Our company values are: Brave and Ambitious, Take Ownership and Unite to Win, Passionate and Caring, Curious and Forward Thinking. How would you demonstrate those values if you were working at ITC?

Are there any restrictions to your residence in the UK which might affect your right to work in the UK?

• Yes
• No

Have you ever been convicted of a criminal offence which is not a spent conviction within the terms of the Rehabilitation of Offenders Act 1974? If yes, please give full details.

• Yes
• No

Further Details

• I verify that the information provided is correct and by signing I give my consent to the ITC Travel Group holding the above information. This includes declaring any unspent convictions. I confirm that I am entitled to work in the UK & Ireland and can provide original documentation to confirm this. I acknowledge that if I am accepted for employment, and it is determined at some future date that any information I have provided in connection with my application is either incorrect or deliberately misleading, such misrepresentation will be treated as gross misconduct and will render me liable to instant dismissal.