Sales Customer Support Specialist M/f/d

Act as the first point of contact, ensuring a smooth and positive experience for customers throughout the entire process order to cash.

Take ownership of importing monthly evaluated customer forecasts into the SAP system, helping to align production and logistics with customer needs.

Ensure that every customer order is entered accurately and completely in SAP, both technically and commercially laying the foundation for smooth operations.

Collaborate closely with the logistics team to make sure our customers receive their deliveries on time.

Keep a close eye on delivery schedules and proactively follow up to ensure smooth and timely fulfillment for assigned customers.

Maintain and regularly update customer platforms keeping digital touchpoints clean, current and reliable.

Build strong relationships with customers and internal teams through clear, reliable, and friendly open communication both written and verbal.

Handle customer complaints and carrier claims with care and professionalism, always aiming for a fair and timely resolution.

Keep customers in the loop about order progress, solve problems before they escalate, and make sure they feel supported at every step.

Coordinate transport orders with forwarders via EDI, stay in regular contact with forwarder contact person to keep deliveries moving smoothly, always balancing speed, cost and reliability to meet customer expectations.

Prepare all necessary customs and shipping documents, ensuring compliance and a seamless export process.

Use project management skills to analyze data, identifying ways to improve service and efficiency.

Actively contributes to continuous improvement by spotting opportunities, driving initiatives, and sharing best practices.

Keep track of outstanding customer payments and work toward timely resolution with a focus on maintaining strong customer relationships.

Commercial or technical apprenticeship with preferably bachelor s degree in economics or in a related field (Sales, Order Management, Project Management)

Several years of professional experience

German and English skills are a must, other languages of advantage

Experience in order processing SAP R/3 SD Module & preferable in S4Hana

Interest in technology, particularly in turbochargers

Ability to manage multiple tasks and set priorities including long and short-term orders / projects.

Results oriented with the demonstrated ability to apply problem-solving skills in ambiguous situations

Strong cross function coordination skills and good inter-personnel communication skills, teamwork spirit required.

Self-motivated personality

Excellent written, verbal communication and presentation skills with ability to effectively communicate.

Advance knowledge of MS Excel is preferable.

Advance knowledge of Power BI Reports is preferable.

Canteen

Childcare

Modern office, smart working

Flexible Working Model

Attractive holiday plans

Remote Work Policy

Employee Assistance Program