Sales Coordinator

Job Title: Sales & Events Executive

Department: Sales & Marketing

Responsible To: Sales & Marketing Manager

Type of Contract: Permanent

The Sales & Events Executive - A key member of our Events Team working under the leadership of the Sales & Marketing Manager and the Director of Sales & Marketing. The main focus of this role is to be a conduit for information flow between our clients and operations, ensuring the organisation is represented in a professional manner befitting the luxury products and services we offer, driving sales and revenue through customer satisfaction, and seeking new business opportunities at all times.

Key Responsibilities

• Coordinate and manage luxury weddings, corporate events, and group bookings from initial enquiry through to successful execution and post-event follow-up.
• Work closely with the Sales & Marketing team to ensure a seamless transition from contract stage to event planning and delivery.
• Deliver exceptional guest and client experiences by maintaining professional communication throughout all stages of the booking journey.
• Liaise with operational departments including Front Office, Food & Beverage, Accommodation, Spa, and Events teams to ensure flawless execution of all events.
• Maintain complete accuracy across all event management systems, including accommodation blocks, function schedules, forecasting, billing, room allocations, and guest requirements.
• Prepare and distribute detailed Banqueting Event Orders (BEOs), event summaries, and function sheets in line with luxury brand standards and company timelines.
• Attend weekly operations and Food & Beverage meetings to present upcoming weddings, VIP events, and group functions.
• Prepare accurate quotations, contracts, invoices, and final billing documentation while ensuring all payment schedules and deposits are collected within company timelines.
• Welcome group leaders and VIP clients on arrival, ensuring all event details and expectations are exceeded.
• Build and maintain strong relationships with external suppliers, entertainment providers, florists, and event partners.
• Proactively troubleshoot and resolve operational challenges while maintaining exceptional service standards.
• Support the Sales & Marketing strategy by identifying opportunities for upselling, repeat business, and client retention.
• Assist with promotional campaigns, luxury showcases, wedding fairs, and networking events to drive brand awareness and revenue growth.

Wedding & Luxury Events Responsibilities

• Handle all wedding and luxury event enquiries with a polished, client-focused, and consultative approach reflective of a 5-star property.
• Conduct private resort tours and personalised consultations for prospective couples and event clients.
• Create bespoke proposals and tailored event presentations designed to maximise revenue while exceeding guest expectations.
• Manage wedding contracts, deposit schedules, and planning timelines with exceptional attention to detail.
• Ensure all wedding and event information is communicated clearly and efficiently across all hotel departments.
• Maintain accurate diary management, option dates, lead tracking, and follow-up procedures to maximise conversion opportunities.
• Analyse lost business opportunities and market trends to support future sales and marketing initiatives.
• Attend and represent the property at luxury wedding fairs, showcases, and industry networking events.
• Work collaboratively with operations teams to ensure every wedding and event is delivered to the highest luxury hospitality standards.
• Support brand positioning by ensuring all guest interactions reflect the reputation and service excellence of a 5-star resort environment.

Role Requirements

• Must be able to communicate freely and eloquently in both written and spoken English.
• A proactive, self-starter who is able to work within a team as well as individually.
• Excellent time management & organisational skills are essential.
• Must possess well-developed computer skills and enjoy a substantial amount of office-based computer work.
• Extreme attention to detail and ability to multitask in a fast-paced environment are essential, together with a passion for events and desire for continual department performance improvement.
• Must be able to work shifts, weekends, holidays and adhere to our immaculate grooming policy and strict uniform standards.

Benefits

• Birthday Off: Celebrate your special day!
• Reward Recognition: Regular acknowledgement of your contributions.
• Career Progression: Opportunities to grow and advance your career.
• Education Support: Invest in your professional development.
• Social Events: Enjoy company-organised gatherings.
• Employee Assistance Programme: Support when you need it.

Compensation: Competitive salary